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Customer Service Technician

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ecocareers

Yesterday

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Construction & Surveying
  • Wakefield

AI generated summary

  • You should have GCSEs in Maths & English, a CSCS card, driving license, multi-trade skills, customer service experience, and good communication abilities. Relevant qualifications are desirable.
  • You will manage your schedule, complete documentation, liaise with customers, ensure safety measures, maintain equipment, and conduct yourself professionally on-site.

Requirements

  • Behave in line with our company values - Integrity, Caring and Quality
  • Educated to GSCE / GCE standard in Maths & English, and, or, BTEC diploma in Building Construction or an NVQ Level 2 or similar, or City & Guilds in relevant trade
  • Valid CSCS card
  • Driving License
  • Proven experience working for a residential house builder as an assistant site manager or materials controller or trades
  • Detailed understanding of NHBC customer handover requirements
  • Good understanding of Microsoft Office, Excel, Outlook
  • Ability to handle complaints and difficult situations
  • Multi-trade skills including Carpentry and internal/external door adjustment, decorating (emulsion and oil based paints), basic tiling, able to mastic internally and externally, able to repair blown tapes, nail pops and repair cracks to plasterboard, basic understanding of plumbing (wastes / taps etc.)
  • A general knowledge of construction
  • Good planning and organisations skills
  • Problem solving and decision-making skills
  • A polite, tactful, and assertive attitude
  • Patience and calmness under pressure
  • Excellent communications skills
  • Good team working skills
  • Willing to work extra to meet deadlines as and when the business needs require it
  • Desirable...
  • NVQ levels 3 & 4 in customer services
  • Be working towards or completed an ONC / HND in Construction
  • Completed the Bovis Homes or other internal development programme
  • Demonstrable career within the construction industry or hold relevant qualifications along with experience
  • Relevant industry standard training (CDM, first aid, scaffold appreciation, lifting operations etc.)
  • Good understanding of building regulations and legal obligations

Responsibilities

  • Using weekly job sheets to manage the diary and your work schedule
  • Return all signed job sheets to Coordinators within 3 days along with photographs
  • At all times carry Vistry identification when visiting customers
  • Complete all administration and documentation in an accurate and timely manner, including completion of job sheets for emergency call outs
  • Ensure that all reported defects are dealt with in a cost effective, timely and professional manner to the satisfaction of the purchaser and at the direction of the Customer Service Manager
  • Liaise with the purchasers as and when required
  • If you are running late, always contact the customer to inform them of the expected arrival time
  • Ensure that all materials are available at the commencement of the jobs
  • Ensure that any problems or incomplete work are reported to the Customer Care Co-ordinator immediately and the customer is updated
  • Inform the Customer Service Manager and Co-ordinator of any problems encountered or where a specialist contractor is required
  • When visiting a customer's property, always conduct yourself in a polite, professional and courteous manner
  • Always wear the correct uniform and PPE, wear shoe cover or house shoes when inside a customer's property
  • Take every precaution to minimise disturbance and to always protect the customers property
  • Carry out work in a safe manner, being particularly aware of customers and any children that may be in the home during your visit
  • Ensure that any substances hazardous to health are used in accordance with COSHH assessments
  • Study the Risk & COSHH Assessments applicable to your work and apply the control measures/safety procedures listed, if a new one is required for a specific job, then complete the required form and submit to the Customer Service Manager
  • Undertake weekly checks of all equipment in the works van and keep a full record
  • Ensure that all electrical equipment is regularly tested
  • Ensure that the loading of vans is within the manufacturer's safe working limits
  • Attend health and safety and other training courses as requested by the Company
  • Attend First Aid Training annually
  • Ensure you have read the Company's health and safety policies and procedures observe them and carry out in accordance with its requirements
  • Report accidents or near misses immediately to your manager and record them in the accident book
  • Ensure your workplace is kept tidy and any hazards are eliminated or reported to your line manager
  • Always wear appropriate protective clothing on site
  • Attend all health and safety training as required by the Company

FAQs

What is the role of a Customer Service Technician?

The Customer Service Technician is responsible for rectifying defects reported by purchasers within the Vistry and NHBC warranty periods, ensuring a commitment to the customer journey.

What are the educational requirements for this position?

The position requires education to GCSE/GCE standard in Maths & English, a BTEC diploma in Building Construction or an NVQ Level 2, or similar qualifications.

Is a driving license required for this job?

Yes, a valid driving license is required for the Customer Service Technician position.

What type of experience is preferred for candidates?

Proven experience working for a residential house builder as an assistant site manager, materials controller, or in trades is preferred.

What skills are necessary for the Customer Service Technician role?

Multi-trade skills, excellent communication skills, problem-solving abilities, and good planning and organizational skills are necessary for this role.

Is there a company vehicle provided for this position?

Yes, a company van is provided for the Customer Service Technician.

What benefits does the company offer?

The company offers a competitive salary, annual bonus, up to 33 days annual leave, private healthcare, pension scheme, life assurance, share incentive schemes, and an employee rewards portal.

Are there opportunities for professional development?

Yes, the company invests in your future by providing support and training needed to thrive in your career.

What is expected in terms of customer communication?

The Customer Service Technician is expected to liaise with purchasers, inform them of any delays, and maintain a professional and courteous demeanor when visiting customer properties.

Do you provide health and safety training?

Yes, health and safety training is provided as required by the company, including First Aid Training.

Are there flexible working options available?

Yes, the company offers agile working as a flexible way of working.

What measures does Vistry Group take to promote diversity and inclusion?

Vistry Group prioritizes diversity and inclusion, treating everyone fairly and respectfully, with reasonable adjustments provided during the application process.

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