FAQs
What is the main role of the Customer Services Assistant at the University of Southampton?
The main role of the Customer Services Assistant is to provide excellent service to students, residents, and other customers, while supporting the ongoing development and improvement projects within Residential Services.
What are the working hours for this position?
The position is for 36 hours per week, typically on a Monday-Friday rota, with shifts during the hours of 8 am to 8 pm, including 8 am to 4 pm and 12 pm to 8 pm.
Is weekend or evening work required for this role?
Yes, occasional weekend and evening work is expected to support peak activity times during the academic year, such as student arrival and departure events, and open days.
What skills are required for the Customer Services Assistant position?
The successful candidate should have experience in a busy customer service environment, excellent communication skills, be approachable and organized, and have the ability to work confidently within a team.
Will the Customer Services Assistant need to work at different locations?
Yes, while the primary site is Mayflower Halls, the assistant may be asked to cover other sites, such as Gateley, Highfield Hall in Southampton, and Erasmus Park in Winchester.
What computer skills are required for the role?
Experience using multiple computer systems is essential for delivering the services effectively in this role.
How does the Customer Services Assistant contribute to team support?
The assistant plays a part in providing valuable support to the supervisory team both within and outside of reception, collaborating closely with the Student Life team and other departments.
Is previous customer service experience necessary for this job?
Yes, the candidate must be able to evidence experience of working in a busy and diverse customer service environment.
How can I find more information about Residential Services?
More information about the work of Residential Services can be found on their website at http://www.southampton.ac.uk/uni-life/accommodation.page.