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Customer Success Associate

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Lottie

1mo ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Product
  • London

AI generated summary

  • You have a can-do attitude, a passion for improving care, a positive mindset, eagerness to learn, adaptability, curiosity, collaboration skills, and excellent organization abilities.
  • You will onboard partners, create and update listings, provide support, resolve issues, and identify process improvements while engaging with various initiatives across the organization.

Requirements

  • A Brilliant Attitude: You tackle challenges with enthusiasm and a "can-do" spirit.
  • Passion for the Lottie: You genuinely care about improving the care sector and are invested in our mission.
  • A Positive Mindset: You see opportunities and solutions, bringing an optimistic outlook to your work.
  • Eager to Learn and Grow: You're like a sponge for knowledge, happy to take on new challenges and broaden your skillset.
  • Proactive and Adaptable: You're willing to muck in and contribute wherever needed, embracing different tasks and roles.
  • Curious and Collaborative: You're open to learning from others and exploring different aspects of the business.
  • Highly Organised: You are able to manage your tasks, information, and time effectively to ensure efficiency and accuracy.

Responsibilities

  • Drive Successful Partner Onboarding: Youā€™ll manage the process of bringing new care partners onto the Lottie platform, ensuring a smooth and efficient experience.
  • Develop and Maintain Partner Listings: Youā€™ll create compelling and accurate profiles for our partners on the Lottie marketplace.
  • Provide Dedicated Partner Support: Youā€™ll be the primary point of contact for partner enquiries and support needs via email and phone.
  • Ensure Up-to-Date Marketplace Information: Youā€™ll work with partners to keep their listings current and reflective of their services.
  • Address and Resolve Partner Issues: Youā€™ll assist partners in troubleshooting technical challenges and finding effective solutions.
  • Contribute to Process Improvement: Youā€™ll identify opportunities to enhance our partner onboarding and support workflows, including exploring automation.
  • Gain Exposure to Diverse Lottie Initiatives: You'll have the opportunity to contribute to and learn from other teams and projects, such as Lottie Media and the Lottie Awards, broadening your understanding of the business.

FAQs

What is the salary range for the Customer Success Associate position?

The salary range for the Customer Success Associate position is Ā£29,000 - Ā£32,000.

How many days of holiday do employees receive?

Employees receive 26 days of holiday plus bank holidays.

What type of contract is this position?

This position is full-time, offering a hybrid work policy with a minimum of 2 core office days per week.

Where is the office located?

The office is located in London Bridge, London, UK.

What benefits and culture does Lottie offer?

Lottie offers a range of benefits, including equity through a generous EMI share offering, paid holidays, and a supportive work culture. For specific details on benefits and culture, please refer to the provided link in the job description.

What does the onboarding process for partners entail?

The onboarding process involves managing the integration of new care partners onto the Lottie platform to ensure a smooth and efficient experience.

Who will the Customer Success Associate report to?

The Customer Success Associate will report directly to Lottieā€™s Director of Partner Relations.

What type of work environment does Lottie promote?

Lottie promotes a collaborative and positive work environment where employees are encouraged to tackle challenges with enthusiasm and innovation.

What type of support will the Customer Success Associate provide to partners?

The Customer Success Associate will be the primary point of contact for partner enquiries and support needs, assisting them via email and phone.

What skills and attributes is Lottie looking for in candidates?

Lottie is looking for candidates with a brilliant attitude, passion for improving the care sector, a positive mindset, eagerness to learn, and strong organizational skills among other attributes.

What opportunities for growth does Lottie provide?

Lottie provides opportunities for career progression, professional development, and involvement in diverse projects that contribute to the companyā€™s growth.

Is experience with technology or automation relevant for this role?

Yes, exploring technology and automation to enhance partner onboarding and support workflows is an important aspect of this role.

What type of company is Lottie?

Lottie is a HealthTech start-up focused on improving the care sector, offering innovative solutions to help families find and access care services.

Are there opportunities for international expansion within the company?

Yes, Lottie plans to expand overseas, particularly with an impending launch in the USA, aiming to make affordable care accessible worldwide.

What can candidates expect during the interview process?

Candidates can expect a structured interview process that includes several rounds, starting from a screening interview to a final interview with the Co-Founder & CEO.

How does Lottie ensure a positive candidate experience?

Lottie aims to provide constructive feedback throughout the application process, with personal reviews by real people rather than AI, and encourages candidates to express their interest in cover letters.

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Lottie

Reclaiming & reframing ageing.

Technology
Industry
11-50
Employees
2021
Founded Year

Mission & Purpose

Lottie is a free service that helps families and retirees find the UK's best care homes and retirement living communities. Launched in August 2021 by two brothers, Will and Chris Donnelly, Lottie is on a mission to elevate later life for everybody.