FAQs
What is the salary range for the Customer Success Associate position?
The salary range for the Customer Success Associate position is £29,000 - £32,000.
How many days of holiday do employees receive?
Employees receive 26 days of holiday plus bank holidays.
What type of contract is this position?
This position is full-time, offering a hybrid work policy with a minimum of 2 core office days per week.
Where is the office located?
The office is located in London Bridge, London, UK.
What benefits and culture does Lottie offer?
Lottie offers a range of benefits, including equity through a generous EMI share offering, paid holidays, and a supportive work culture. For specific details on benefits and culture, please refer to the provided link in the job description.
What does the onboarding process for partners entail?
The onboarding process involves managing the integration of new care partners onto the Lottie platform to ensure a smooth and efficient experience.
Who will the Customer Success Associate report to?
The Customer Success Associate will report directly to Lottieās Director of Partner Relations.
What type of work environment does Lottie promote?
Lottie promotes a collaborative and positive work environment where employees are encouraged to tackle challenges with enthusiasm and innovation.
What type of support will the Customer Success Associate provide to partners?
The Customer Success Associate will be the primary point of contact for partner enquiries and support needs, assisting them via email and phone.
What skills and attributes is Lottie looking for in candidates?
Lottie is looking for candidates with a brilliant attitude, passion for improving the care sector, a positive mindset, eagerness to learn, and strong organizational skills among other attributes.
What opportunities for growth does Lottie provide?
Lottie provides opportunities for career progression, professional development, and involvement in diverse projects that contribute to the companyās growth.
Is experience with technology or automation relevant for this role?
Yes, exploring technology and automation to enhance partner onboarding and support workflows is an important aspect of this role.
What type of company is Lottie?
Lottie is a HealthTech start-up focused on improving the care sector, offering innovative solutions to help families find and access care services.
Are there opportunities for international expansion within the company?
Yes, Lottie plans to expand overseas, particularly with an impending launch in the USA, aiming to make affordable care accessible worldwide.
What can candidates expect during the interview process?
Candidates can expect a structured interview process that includes several rounds, starting from a screening interview to a final interview with the Co-Founder & CEO.
How does Lottie ensure a positive candidate experience?
Lottie aims to provide constructive feedback throughout the application process, with personal reviews by real people rather than AI, and encourages candidates to express their interest in cover letters.