Logo of Huzzle

Customer Success Executive

image

Ogury

19d ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Sales & Business Development
  • Amsterdam
  • Quick Apply

AI generated summary

  • You should have experience in account management or client services, strong communication skills, and a positive attitude. Familiarity with digital media and programmatic campaigns is a plus.
  • You will craft insights-driven RFPs, advocate for clients, ensure campaign success, deliver insightful reports, identify upselling opportunities, and provide exceptional customer service.

Requirements

  • Experience in Account Management, Media Planning, Digital Media, and/or Client Services (programmatic experience will be a bonus)
  • Understanding of digital media, managed and programmatic campaigns. Good level of communication and presentation skills, ability to prioritize multiple responsibilities
  • Comfortable with working in a fast paced and dynamic, quick turn-around based environment
  • An enthusiastic, positive attitude, a collaborative spirit, and the ability to build working relationships with others
  • Preferred but not required: Experience with 3rd party reporting, ad serving, and reporting systems including MOAT, Double Verify, IAS, DCM
  • Preferred but not required: Fluent knowledge of various DSP platforms, buying models, and various channel buying (video, mobile, creative)
  • Based in The Netherlands and willing to work for at least 2 days per week in our lovely Houthavens office in Amsterdam
  • Keen to learn about the Ad Tech industry as a career path
  • Keen eye for detailed driven results
  • Take initiatives to value-add to the team
  • Enthusiasm to contribute to our team goal

Responsibilities

  • Partner with your sales colleagues to determine client’s campaign objectives in order to craft insights-driven RFP responses, including pricing, insights-based targeting tactics & creatives
  • Be your clients’ advocate and liaise with AdOps, Insights, Design and other internal departments to ensure campaign success
  • Provide insightful reporting for pre- and post-sale presentations intended to drive retention and continued account growth
  • Pinpoint upselling opportunities
  • Deliver outstanding customer service by providing timely deliverables and managing client expectations, while showcasing digital marketing expertise
  • Provide final reporting, insights, and recommendations – inclusive of campaign performance metrics, advanced Ogury Insights, and 3rd party study results

FAQs

What is the role of a Customer Success Executive at Ogury?

The Customer Success Executive is responsible for client service within the sales cycle, ideating and executing strategic solutions to achieve client KPIs and objectives while building lasting client relationships.

What qualifications are needed for this position?

Candidates should have experience in Account Management, Media Planning, Digital Media, and/or Client Services. Familiarity with programmatic campaigns is a bonus.

Is prior experience in ad tech required for this role?

While experience in ad tech is preferred, it is not explicitly required. A keen interest in learning about the Ad Tech industry is essential.

What tools and systems should candidates be familiar with?

Candidates should ideally have experience with third-party reporting and ad-serving systems such as MOAT, Double Verify, IAS, and DCM. Familiarity with DSP platforms and various channel buying models is also preferred but not required.

Where is the role based, and what are the workspace expectations?

The position is based in The Netherlands, and candidates should be willing to work at least two days per week in the Houthavens office in Amsterdam.

What kind of work environment can a candidate expect?

Candidates can expect a fast-paced and dynamic work environment that values collaboration, initiative, and an enthusiastic attitude.

Is there a focus on professional development for employees?

Yes, Ogury is committed to both personal and professional growth, encouraging employees to take initiatives that add value to the team.

What benefits does Ogury offer?

Benefits include a competitive salary with quarterly bonuses, flexible working hours and locations, physical and mental health benefits, holiday allowance, a pension scheme with a 9% employer contribution, free parking, an NS business card for public transport, and a modern office in Amsterdam.

What is the company culture like at Ogury?

Ogury promotes a diverse and inclusive workplace culture that encourages creative thinking and proactive action among its team members.

Ogury is building a world of highly effective and sustainable advertising, anchored in consumer privacy protection.

Marketing & Advertising
Industry
201-500
Employees
2014
Founded Year

Mission & Purpose

Ogury, the global leader in personified advertising, has created a breakthrough advertising engine that delivers targeting based on personas rather than users’ identities, and on the destinations where these personas consume content — instead of the individual users themselves. Advertisers working with Ogury benefit from fully visible impactful ads, future-proof targeting and unwavering protection. Publishers enjoy the rewards of a respectful user experience, incremental revenues and premium demand. Founded in 2014, Ogury is a global organization with 500+ people, including 100 engineers across 17 countries.