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Customer Success Manager

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Ogury

16d ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Milan
  • Quick Apply

AI generated summary

  • You need client-facing experience in digital advertising, mobile, and programmatic, strong analytical skills, proficiency in Excel and PowerPoint, and excellent communication for stakeholder engagement.
  • You will partner with Sales for RFPs, advocate for clients, ensure campaign success, provide insightful reporting, identify upselling opportunities, deliver exceptional service, and report on performance metrics.

Requirements

  • Client-facing experience, ideally gained in the digital advertising industry
  • Experience in the mobile and programmatic space
  • Ability to deliver results under pressure, work independently, and take ownership of assigned tasks
  • Operate well within including Sales and Ad Ops
  • Able to work to deadlines and work in a highly efficient manner
  • Analytically minded toward data to produce relevant points of interest resulting in valuable commentary and storytelling
  • Strong Excel & PowerPoint skills
  • Confidence in presenting to internal and external stakeholders
  • Excellent written and verbal communication
  • A hunger to achieve and grow your agency patch
  • A base knowledge of the programmatic landscape
  • Highly detail orientated

Responsibilities

  • Partner with Sales to determine a client’s campaign objectives in order to craft insights-driven RFP responses, including pricing, insights-based targeting tactics & creatives.
  • Be your clients’ advocate and liaise with AdOps, Insights, Design and other internal departments to ensure campaign success during every stage of the sales cycle.
  • Provide insightful reporting for pre- and post-sale presentations intended to drive retention and continued account growth.
  • Pinpoint upselling opportunities and work directly with the Sales teams to drive incremental revenue.
  • Deliver exceptional customer service by providing timely deliverables and managing client expectations, while showcasing mobile marketing expertise.
  • Provide final reporting, insights, and recommendations – inclusive of campaign performance metrics, advanced Ogury Insights, and 3rd party study results.
  • Escalate any issues to management as needed.

FAQs

What is the main responsibility of a Customer Success Manager at Ogury?

The main responsibility is to ensure the success and growth of clients’ campaigns by partnering with the Sales team, delivering insights-driven proposals, overseeing campaign performance, and maintaining long-term client relationships.

What type of experience is preferred for this role?

Client-facing experience ideally gained in the digital advertising industry, particularly in the mobile and programmatic space.

Will I need to collaborate with other departments?

Yes, you will advocate for clients and liaise with AdOps, Insights, Design, and other internal departments to ensure campaign success during every stage of the sales cycle.

What skills are important for this position?

Important skills include strong analytical thinking, proficiency in Excel and PowerPoint, excellent written and verbal communication, and the ability to deliver results under pressure.

Are there opportunities for upselling in this role?

Yes, part of the role includes pinpointing upselling opportunities and working directly with the Sales teams to drive incremental revenue.

How does Ogury value diversity and inclusion in its workplace?

Ogury embraces and celebrates diversity, creating a unique and winning culture where everyone feels safe, has access to the same opportunities, and is encouraged to bring their most authentic self to work.

What is the team size and global presence of Ogury?

Ogury is a global organization with a diverse team of over 500 people across 17 countries.

Will I be expected to present to stakeholders?

Yes, confidence in presenting to internal and external stakeholders is an essential requirement for this position.

Is a knowledge of the programmatic landscape necessary?

Yes, a base knowledge of the programmatic landscape is important for this role.

How should I handle deadlines and task ownership in this role?

You should be able to work independently, take ownership of assigned tasks, and operate efficiently to meet deadlines.

Ogury is building a world of highly effective and sustainable advertising, anchored in consumer privacy protection.

Marketing & Advertising
Industry
201-500
Employees
2014
Founded Year

Mission & Purpose

Ogury, the global leader in personified advertising, has created a breakthrough advertising engine that delivers targeting based on personas rather than users’ identities, and on the destinations where these personas consume content — instead of the individual users themselves. Advertisers working with Ogury benefit from fully visible impactful ads, future-proof targeting and unwavering protection. Publishers enjoy the rewards of a respectful user experience, incremental revenues and premium demand. Founded in 2014, Ogury is a global organization with 500+ people, including 100 engineers across 17 countries.