FAQs
What is the main responsibility of a Customer Success Manager at Ogury?
The main responsibility is to ensure the success and growth of clients’ campaigns by partnering with the Sales team, delivering insights-driven proposals, overseeing campaign performance, and maintaining long-term client relationships.
What type of experience is preferred for this role?
Client-facing experience ideally gained in the digital advertising industry, particularly in the mobile and programmatic space.
Will I need to collaborate with other departments?
Yes, you will advocate for clients and liaise with AdOps, Insights, Design, and other internal departments to ensure campaign success during every stage of the sales cycle.
What skills are important for this position?
Important skills include strong analytical thinking, proficiency in Excel and PowerPoint, excellent written and verbal communication, and the ability to deliver results under pressure.
Are there opportunities for upselling in this role?
Yes, part of the role includes pinpointing upselling opportunities and working directly with the Sales teams to drive incremental revenue.
How does Ogury value diversity and inclusion in its workplace?
Ogury embraces and celebrates diversity, creating a unique and winning culture where everyone feels safe, has access to the same opportunities, and is encouraged to bring their most authentic self to work.
What is the team size and global presence of Ogury?
Ogury is a global organization with a diverse team of over 500 people across 17 countries.
Will I be expected to present to stakeholders?
Yes, confidence in presenting to internal and external stakeholders is an essential requirement for this position.
Is a knowledge of the programmatic landscape necessary?
Yes, a base knowledge of the programmatic landscape is important for this role.
How should I handle deadlines and task ownership in this role?
You should be able to work independently, take ownership of assigned tasks, and operate efficiently to meet deadlines.