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Customer Success Manager

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Wunderkind

22d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Product
  • London

AI generated summary

  • You need 2+ years in client services or digital marketing, strong communication skills, detail-oriented, tech-savvy, proactive, and an entrepreneurial spirit with humility.
  • You will manage enterprise customer relationships, oversee onboarding, strategy, and campaigns, foster trust with stakeholders, advocate for clients, and ensure they maximize their investment.

Requirements

  • 2+ years of experience in client services, account management and/or digital marketing
  • Demonstrated success in fast-paced and demanding environments; you relish adversity and overcoming obstacles
  • Excellent communication skills and EQ; you enjoy building relationships, overcoming push back and high touch client interaction
  • Detail-oriented with the ability to project manage, set priorities and stay organised when managing multiple client relationships
  • Strong technical skills or the ability to quickly learn technical concepts
  • Proactive and energetic attitude with the desire to be a key player on a results-oriented team
  • Entrepreneurial spirit with a healthy dose of humility

Responsibilities

  • Own the relationship and ultimate success of a dedicated segment of Wunderkind's enterprise customers, including initial onboarding, strategy development, campaign execution and optimisation, and retention
  • Develop a trusted advisor relationship with customer key stakeholders and executive sponsors to fully understand your customer's business strategy and measurements for success
  • Continuously think outside the box to generate new campaign ideas, tailored to the unique needs of your clients
  • Serve as customer advocate internally while effectively collaborating with internal, cross-functional teams including product management, sales, engineering, and design
  • Ensure that customers derive maximum value from their investments in Wunderkind and fully leverage our entire suite of services

FAQs

What is the primary responsibility of a Customer Success Manager at Wunderkind?

The primary responsibility of a Customer Success Manager is to own the relationship and ultimate success of a dedicated segment of Wunderkind's enterprise customers, which includes initial onboarding, strategy development, campaign execution and optimization, and retention.

What qualifications are required for this position?

The position requires 2+ years of experience in client services, account management, and/or digital marketing, along with demonstrated success in fast-paced environments, excellent communication skills, attention to detail, strong technical skills, a proactive attitude, and an entrepreneurial spirit.

Is this a remote position?

No, this position is in-office for 3 days a week at our office in the Soho area.

What type of clients will I be working with as a Customer Success Manager?

You will be working with senior leaders at some of the largest, most recognizable brands in the world.

What is the company's stance on diversity and inclusion?

Wunderkind is committed to being an equal opportunity workplace, ensuring equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

What kind of work-life balance does Wunderkind offer?

Wunderkind offers a generous work-life balance with unlimited PTO, 14 National Holiday closures, Summer Fridays, and maternity & paternity leave offerings.

Are there opportunities for professional development within the company?

Yes, there are incredible growth and development opportunities for top-performing employees, including leadership tracks and building out unique specialties.

How does Wunderkind support its employees’ well-being?

Wunderkind offers company support and flexibility for professional and personal development, along with fully stocked snacks, beverages, and weekly catered lunches in the office.

What kind of team culture can I expect at Wunderkind?

Wunderkind promotes a culture of collaboration, community, and support through DEI initiatives, office events, and a commitment to mutual respect among all employees.

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Wunderkind

Marketing & Advertising
Industry
501-1000
Employees
2010
Founded Year

Mission & Purpose

Wunderkind is a leading performance marketing engine that delivers tailored experiences at scale. Digital businesses use Wunderkind to remember who users are better than ever before, allowing them to deliver high-converting, one-to-one messages on websites, through emails and texts, and in ads at a scale that’s not otherwise possible.