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Customer Success Manager, Ad Sales

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Spotify

Aug 25

Applications are closed

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Sales & Business Development
  • New York

Requirements

  • You have a Bachelor's degree, preferably in Sales, Advertising, Marketing, or Business.
  • You have a minimum of 3 years experience in digital media, planning and/or buying.
  • You have strong industry knowledge and a desire to grow within the digital media industry.
  • You have a strong understanding of advertising performance metrics and the advertising ecosystem.
  • You have a reputation of providing outstanding customer service.
  • You have the ability to translate client requests to make recommendations that meet business objectives and deliver desired outcomes.
  • You are able to craft impactful sales rationale stories by using data and research.
  • You are a highly organized and focused multi-tasker with strong attention to detail who can work independently within a team focused organization.
  • You work effectively with cross-functional teams and all levels of management (internally and externally).
  • You thrive in a fast-paced, deadline and detailed oriented environment and have excellent verbal, written, and presentation skills.
  • You possess strong presentation and communication skills.
  • You have excellent dexterity in Excel and PowerPoint, and have experience working within CRMs, OMSs, ad servers and other digital media tech systems.

Responsibilities

  • Build deep client relationships to deliver outstanding customer service to Spotify’s advertiser and agency partners.
  • Act as the client’s primary point of contact, fielding requests & questions and interacting directly with clients throughout the sales and campaign lifecycle.
  • Be responsible for the RFP response and media planning strategy across all buying channels.
  • Regularly participate in client meetings to deepen relationships via high value client engagement, including campaign prep & launch, ongoing optimization recommendations, campaign reporting, and wrap ups.
  • Partner with cross-functional internal organizations to structure campaigns to meet important metrics and deliver desired outcomes.
  • Lead all aspects of the campaign set up, launch and activation processes, including creative production management, spec review, asset collection, and ensuring accurate creative trafficking.
  • Monitor campaign pacing, delivery and performance reporting and optimize/revise media plans to meet client objectives.
  • Leverage campaign reporting and insights to proactively identify, pitch, and close incremental and expansion opportunities to help grow the business.
  • Lead projects involving sophisticated work streams and cross-functional collaboration (internally and externally).
  • Serve as the product authority by educating clients and their agencies on Spotify’s new and existing products, as well as advising on standard processes and tailored campaign optimizations.
  • Review, interpret and present data, including brand measurement studies, providing comprehensive campaign insights, recommendations, and findings via effective data storytelling.
  • Own the post-campaign analysis with takeaways and recommendations to drive repeat business.
  • Collaborate cross-functionally on initial billing and revisions to ensure invoices are accurate and delivered on time.
  • Adhere to internal standard methodology guidelines, processes, and operating cadences.

FAQs

What is the primary focus of the Customer Success Manager role?

The primary focus of the Customer Success Manager role is to build deep client relationships and provide outstanding customer service to Spotify’s advertiser and agency partners, supporting the sales cycle from RFP submission to campaign optimization, upselling, and wrap-up.

What qualifications are required for this position?

A Bachelor's degree, preferably in Sales, Advertising, Marketing, or Business, is required, along with a minimum of 3 years of experience in digital media, planning, and/or buying.

What skills are essential for success in this role?

Essential skills include strong organizational abilities, attention to detail, the capacity to work independently and within a team, excellent verbal and written communication skills, and proficiency in Excel and PowerPoint.

What types of campaigns will the Customer Success Manager be managing?

The Customer Success Manager will lead all aspects of campaign setup, launch, and activation processes, including creative production management, campaign optimization, and performance reporting.

Will the Customer Success Manager need to work with other teams?

Yes, the role involves collaborating with cross-functional internal organizations to structure campaigns, as well as leading projects that require sophisticated work streams and cross-functional collaboration.

What is the location of this position?

This position will be based in New York City.

Is there a possibility of growth within the digital media industry for this role?

Yes, the position offers a strong desire for growth within the digital media industry, supported by continuous learning and industry engagement.

What kind of benefits does this position offer?

Benefits include health insurance, six months of paid parental leave, a 401(k) retirement plan, a monthly meal allowance, 23 paid days off, and 13 paid flexible holidays.

What is the salary range for the Customer Success Manager position?

The United States base range for this position is $65,469 to $93,537, plus equity, plus bonus or commission.

How does the Customer Success Manager contribute to the advertising ecosystem?

The Customer Success Manager contributes by providing proactive consultative client service, optimizing campaigns to meet client objectives, and leveraging data to craft impactful sales rationales that help grow Spotify's advertising business.

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Spotify

Passionate music fans. Innovative tech pros. Perfect harmony. Join our band.

Entertainment & Media
Industry
5001-10,000
Employees
2006
Founded Year

Mission & Purpose

Spotify is a transformative music streaming platform that has revolutionised the way people listen to music. Their mission is to unlock the potential of human creativity by providing a platform for over a million artists to earn a living from their art while offering billions of fans the opportunity to enjoy and be inspired by it. With a vast library of over 50 million tracks, users can discover, manage, and share music for free, or upgrade to Spotify Premium for an enhanced experience, including offline mode, improved sound quality, and an ad-free listening experience. As the most popular global audio streaming service, Spotify's innovative model has become the largest revenue driver for the music industry, supporting artists and reshaping the music ecosystem.

Culture & Values

  • Innovative

    We move fast and take big risks

  • Sincere

    We have no time for internal politics

  • Passionate

    We revel in what we do

  • Collaborative

    We recognise that we're all in this together

  • Playful

    We don't take ourselves too seriously

Benefits

  • Extensive learning opportunities

    Through our dedicated team, GreenHouse.

  • Flexible share incentives

    Letting you choose how you share in our success.

  • Global parental leave

    Six months off - fully paid - for all new parents.

  • All The Feels

    Our employee assistance program and self-care hub.

  • Flexible public holidays

    Swap days off according to your values and beliefs.

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