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Customer Success Manager, Ad Sales

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Spotify

Jan 12

Applications are closed

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Sales & Business Development
  • New York

Requirements

  • You have a Bachelor's degree, preferably in Sales, Advertising, Marketing, or Business.
  • You have a minimum of 3 years experience in digital media, planning and/or buying.
  • You have strong industry knowledge and a desire to grow within the digital media industry.
  • You have a strong understanding of advertising performance metrics and the advertising ecosystem.
  • You have a reputation of providing outstanding customer service.
  • You have the ability to translate client requests to make recommendations that meet business objectives and deliver desired outcomes.
  • You are able to craft impactful sales rationale stories by using data and research.
  • You are a highly organized and focused multi-tasker with strong attention to detail who can work independently within a team focused organization.
  • You work effectively with cross-functional teams and all levels of management (internally and externally).
  • You thrive in a fast-paced, deadline and detailed oriented environment and have excellent verbal, written, and presentation skills.
  • You possess strong presentation and communication skills.
  • You have excellent dexterity in Excel and PowerPoint, and have experience working within CRMs, OMSs, ad servers and other digital media tech systems.

Responsibilities

  • Build deep client relationships to deliver outstanding customer service to Spotify’s advertiser and agency partners.
  • Act as the client’s primary point of contact, fielding requests & questions and interacting directly with clients throughout the sales and campaign lifecycle.
  • Be responsible for the RFP response and media planning strategy across all buying channels.
  • Regularly participate in client meetings to deepen relationships via high value client engagement, including campaign prep & launch, ongoing optimization recommendations, campaign reporting, and wrap ups.
  • Partner with cross-functional internal organizations to structure campaigns to meet important metrics and deliver desired outcomes.
  • Lead all aspects of the campaign set up, launch and activation processes, including creative production management, spec review, asset collection, and ensuring accurate creative trafficking.
  • Monitor campaign pacing, delivery and performance reporting and optimize/revise media plans to meet client objectives.
  • Leverage campaign reporting and insights to proactively identify, pitch, and close incremental and expansion opportunities to help grow the business.
  • Lead projects involving sophisticated work streams and cross-functional collaboration (internally and externally).
  • Serve as the product authority by educating clients and their agencies on Spotify’s new and existing products, as well as advising on standard processes and tailored campaign optimizations.
  • Review, interpret and present data, including brand measurement studies, providing comprehensive campaign insights, recommendations, and findings via effective data storytelling.
  • Own the post-campaign analysis with takeaways and recommendations to drive repeat business.
  • Collaborate cross-functionally on initial billing and revisions to ensure invoices are accurate and delivered on time.
  • Adhere to internal standard methodology guidelines, processes, and operating cadences.

FAQs

What is the main focus of the Customer Success Manager role in Ad Sales at Spotify?

The main focus is to support the sales cycle from RFP submission to campaign optimization, upselling, and wrap up, while providing proactive consultative client service to grow and protect revenue.

What qualifications do I need to apply for this position?

You need a Bachelor's degree, preferably in Sales, Advertising, Marketing, or Business, along with a minimum of 3 years of experience in digital media, planning, and/or buying.

What are the key responsibilities associated with this role?

Key responsibilities include building client relationships, managing RFP responses, leading campaign setup and launch, monitoring campaign performance, and providing insights through data storytelling.

Where is this position based?

This position will be based in either New York City or Detroit.

What skills are important for a Customer Success Manager in this role?

Important skills include strong communication and presentation skills, the ability to multi-task and stay organized, expertise in Excel and PowerPoint, and experience working with CRMs, OMSs, and ad servers.

Is there an opportunity for career growth in this position?

Yes, there is a desire for growth within the digital media industry and opportunities to expand your knowledge of advertising products and strategies.

What type of clients will I be working with in this role?

You will be working with Spotify’s advertiser and agency partners, providing them with outstanding customer service throughout the sales and campaign lifecycle.

What kind of benefits are offered for this position?

Benefits include health insurance, six months of paid parental leave, a 401(k) retirement plan, a monthly meal allowance, 23 paid days off, and 13 paid flexible holidays.

What is the salary range for this position?

The salary range for this position is $65,469 to $93,537, plus equity, and additional bonuses or commissions may be available.

Do we support remote work?

Yes, we support remote work but in a hybrid format.

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Spotify

Passionate music fans. Innovative tech pros. Perfect harmony. Join our band.

Entertainment & Media
Industry
5001-10,000
Employees
2006
Founded Year

Mission & Purpose

Spotify is a transformative music streaming platform that has revolutionised the way people listen to music. Their mission is to unlock the potential of human creativity by providing a platform for over a million artists to earn a living from their art while offering billions of fans the opportunity to enjoy and be inspired by it. With a vast library of over 50 million tracks, users can discover, manage, and share music for free, or upgrade to Spotify Premium for an enhanced experience, including offline mode, improved sound quality, and an ad-free listening experience. As the most popular global audio streaming service, Spotify's innovative model has become the largest revenue driver for the music industry, supporting artists and reshaping the music ecosystem.

Culture & Values

  • Innovative

    We move fast and take big risks

  • Sincere

    We have no time for internal politics

  • Passionate

    We revel in what we do

  • Collaborative

    We recognise that we're all in this together

  • Playful

    We don't take ourselves too seriously

Benefits

  • Extensive learning opportunities

    Through our dedicated team, GreenHouse.

  • Flexible share incentives

    Letting you choose how you share in our success.

  • Global parental leave

    Six months off - fully paid - for all new parents.

  • All The Feels

    Our employee assistance program and self-care hub.

  • Flexible public holidays

    Swap days off according to your values and beliefs.

OpportunitiesView all

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