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Customer Success Manager - HCM

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Michael Page

1mo ago

  • Job
    Full-time
    Senior (5-8 years)

AI generated summary

  • You should have experience in customer success, knowledge of HCM solutions, strong communication skills, and a proven track record of improving client satisfaction and retention.
  • You will manage client relationships, ensure successful HCM implementation, provide training, address concerns, and drive user engagement to enhance overall customer satisfaction and retention.

Requirements

  • 7+ years of experience within HCM solutions
  • Proven experience in managing senior client stakeholders
  • Strong understanding of HR processes & policies, HCM and SaaS
  • Excellent communication and client management skills
  • Ability to work collaboratively with cross-functional teams across different geographies

Responsibilities

  • Client Onboarding & Relationship Management
  • Product Adoption and Optimization
  • Risk Management and Feedback
  • Strategic Growth and Collaboration

FAQs

What is the job title for this position?

The job title is Customer Success Manager - HCM.

What kind of company is offering this position?

This position is offered by a leading provider of cloud-based Human Capital Management solutions.

What are the primary responsibilities of the Customer Success Manager?

The primary responsibilities include client onboarding and relationship management, product adoption and optimization, risk management and feedback, and strategic growth and collaboration.

What are the qualifications required for this position?

The qualifications include 7+ years of experience within HCM solutions, proven experience in managing senior client stakeholders, a strong understanding of HR processes and policies, excellent communication and client management skills, and the ability to work collaboratively with cross-functional teams.

Is experience in HCM solutions necessary for this role?

Yes, at least 7 years of experience within HCM solutions is required.

What type of work schedule is offered?

The position offers a fully remote work schedule.

What benefits are provided with this role?

Benefits include a competitive base salary, health/vision/dental insurance, generous PTO and paid holidays, excellent benefits, and a 401k plan.

Who should be contacted for more information about the job?

For more information, contact Samantha Russo.

What is the job reference number for this position?

The job reference number is JN-072024-6497706.

Does the company discriminate based on race, gender, or other protected statuses?

No, the company does not discriminate and encourages applications from all qualified applicants, including minorities, women, the disabled, and protected veterans.

Michael Page

Human Resources
Industry
5001-10,000
Employees

Mission & Purpose

Welcome to the Michael Page global company profile. Michael Page has five decades of expertise in professional services recruitment. We were established in London in 1976, and over this period we've grown organically to become one of the best-known and most respected consultancies, with an office network spanning six continents. While size has its advantages, it doesn't define us - the nature of our organic growth means that each new office is integrated into the region that it serves. It also means that as an employer looking to hire, or as a candidate aiming to grow your career you have the best of both worlds; a team that understands the market and geography you operate in, plus the resources and expertise of an international network at your disposal. Our teams are broken down to focus on industry, assignment type, salary level and location, so your hiring requirements or job search will all be handled by a specialist who knows your sector inside-out. We are confident that our expertise can add value to your recruitment or job search process – get in touch to find out more.