FAQs
What is the main responsibility of the Customer Success Manager at Spotify?
The main responsibility is to support the sales cycle from RFP submission to wrap, focusing on providing consultative client service, campaign management, and data-led storytelling.
What qualifications are required for this role?
A Bachelor's degree, preferably in Sales, Advertising, Marketing, or Business, along with a minimum of 3 years experience in digital media, planning, or buying.
Is experience in digital media necessary for this position?
Yes, a minimum of 3 years of experience in digital media, planning, or buying is required.
What types of relationships will the Customer Success Manager be building?
The Customer Success Manager will build deep client relationships with Spotify's advertiser and agency partners.
Are there opportunities for career growth within the digital media industry at Spotify?
Yes, there is a desire for individuals to grow within the digital media industry, which is supported by the company.
What skills are essential for success in this role?
Essential skills include strong organizational abilities, attention to detail, excellent communication and presentation skills, and proficiency in Excel and PowerPoint.
How often is in-person attendance required for this role?
Employees are expected to come into the office 2-3 times per week while maintaining flexibility to work from home.
Will the Customer Success Manager be involved in campaign reporting and optimization?
Yes, the role includes monitoring campaign performance, pacing, and making optimization recommendations to meet client objectives.
Does Spotify have a commitment to diversity and inclusivity in its hiring practices?
Yes, Spotify is an equal opportunity employer and actively seeks to amplify diverse voices within its workplace.
What type of projects will the Customer Success Manager lead?
The Customer Success Manager will lead projects involving sophisticated work streams and cross-functional collaboration both internally and externally.