FAQs
What is the location of the Customer Support Manager position?
The position is based in London.
What are the key responsibilities of the Customer Support Manager?
Key responsibilities include leading and mentoring the customer support team, developing customer support policies, monitoring customer interactions, handling escalated inquiries, and preparing reports on team performance.
What is the preferred educational background for this role?
A Bachelor's degree in Business, Hospitality, or a relevant field is preferred.
How many years of experience are required for this role?
A minimum of 5 years of experience in a customer service management role is required.
What type of company experience is preferred for applicants?
Experience in a tech company or financial service company is preferred.
Will the Customer Support Manager have to work weekends?
Availability to work occasional weekends is preferred for this role.
What are some of the benefits offered for this position?
Benefits include a competitive salary, health insurance, opportunities for professional development, 28 days of holiday per year, and regular team meals.
What can you tell me about the company culture at Bits?
Bits promotes a dynamic environment where priorities shape the path, and employees are encouraged to contribute to impactful work, particularly in financial inclusion and credit-building.
What is the interview process like for this role?
The interview process includes a quick introductory call, a short take-home technical challenge, and a final round to discuss skills and meet the CEO and other team members.
Is knowledge of financial services a requirement for this position?
While not a strict requirement, knowledge of financial services and products is a plus.