Logo of Huzzle

Home

Matches

Explore

Manage

Customer Support Representative

image

Procore Technologies

Jan 17

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Construction & Surveying
  • United States
    Remote

Requirements

  • 6+ months of related experience (queue-based roles, other customer support experience, retail, etc.) and a High School Diploma or GED
  • A clear communicator (both written and orally) with prior experience evaluating and resolving customer inquiries successfully
  • Strong curiosity and persistence while researching and troubleshooting problems to find answers to consumer questions
  • A hungry learner with the ability to learn quickly and adapt to a changing product
  • Self-starter who is excellent at problem-solving
  • A solution-focused mindset that proactively detects issues and provides timely solutions
  • Superb attention to detail with extensive experience multitasking and managing work independently while still functioning as a supportive team player
  • Prior experience or even interest in the construction industry is a plus

Responsibilities

  • Acquire and maintain a thorough understanding of Procore’s business model, system, and the tools needed to optimize system use and maximize impact
  • Work in an exciting, fast-paced contact center environment that requires adherence to assigned schedules to ensure adequate coverage for customer needs
  • Leverage your strong collaboration skills, connecting with other teams to escalate client cases and solve complex customer problems
  • Deliver a best-in-class customer experience by managing and addressing a stream of telephone, web inquiries, chat, and email to patiently guide our customers through the process of achieving their goals with Procore’s software
  • Diligent, consistent attention to detail and management of administrative aspects of the job
  • Demonstrate positive attitude and respect for coworkers and customers, building and maintaining warm working relationships with clients and colleagues alike
  • Proactively seek guidance and direction from manager and co-workers when appropriate
  • Convey Procore’s culture, values of Openness, Optimism, and Ownership to our clients, adhere to established ethical standards

FAQs

What is the role of a Customer Support Representative at Procore?

The role involves utilizing problem-solving and people skills to help customers optimize their use of Procore's software, ensuring one-call resolutions and delivering excellent customer experiences.

What qualifications are required for this position?

Candidates should have 6+ months of related experience, a High School Diploma or GED, clear communication skills, problem-solving abilities, and a solution-focused mindset.

Is prior experience in the construction industry necessary?

While prior experience in the construction industry is a plus, it is not a strict requirement for the position.

What type of support does Procore provide to its customers?

Procore offers 24/7, around-the-clock support to its customers.

What is the pay range for this position?

The base pay range for this role is $19-$22 per hour.

Are there opportunities for career growth within Procore?

Yes, strong Customer Support Representatives can transition to roles in Custom Solutions, Documentation, Learning & Development teams, and more.

What benefits does Procore offer its employees?

Procore provides a full range of benefits, including generous paid time off, healthcare coverage, and career enrichment and development programs.

Is Procore an equal-opportunity employer?

Yes, Procore is an equal-opportunity employer and welcomes candidates from all backgrounds.

How can I stay updated on new roles at Procore?

You can join Procore's Talent Community to be the first to hear about new opportunities.

What should I do if I require assistance submitting an application due to a disability?

Individuals who need alternative methods for applying due to a disability can contact Procore's benefits team to discuss reasonable accommodations.

image

Procore Technologies

Connecting the people who build the world on a single global platform. Be a #Groundbreaker

Technology
Industry
1001-5000
Employees
2002
Founded Year

Mission & Purpose

Procore Technologies, Inc. (NYSE: PCOR) provides cloud-based construction software to clients across the globe. Using its award-winning suite of project management tools, hundreds of thousands of registered Procore users manage all types of construction projects, including industrial plants, office buildings, apartment complexes, university facilities, retail centers, and more. Every day, we speak to construction firms that still heavily rely on paper-based documentation, email chains, and spreadsheets to manage their projects. Our goal is to help construction professionals increase their project success by simplifying project management with powerful collaborative software. Procore helps firms drastically increase project efficiency and accountability by streamlining and mobilizing project communications and documentation. This real-time data and accessibility minimize costly risks and delays—ultimately boosting profits.

Benefits

  • Employee Enrichment Program

    With classes and programs for personal and professional development.

  • Values-Driven Paid Time Off

    Based on openness, ownership and optimism – take the time you need when you need it.

  • Family Building Benefits

    Including fertility treatments (with some medical plans) and cash benefits to support adoption and surrogacy for all eligible U.S. employees.

  • Physical and Mental Wellness Support

    With comprehensive healthcare benefits, long-term disability, life insurance and other resources.

  • Procore Perks

    A reimbursable stipend for purpose-driven goods and services that support work/life well-being and physical and financial wellness.

Get notified when Procore Technologies posts a new role

Get Hired with Huzzle

Discover jobs with AI-powered precision. Autofill and track applications, create tailored resumes, and find the best opportunities across the web – all by simply chatting.

Already have an account?