FAQs
What are the minimum qualifications for this position?
The minimum qualifications include a Bachelor's degree in Technology, Engineering, Business, Economics, Data Science, or a related field, along with 7 years of experience in consulting, software, internet, media industries, or early-stage companies. Additionally, candidates should have experience structuring and executing analyses to support strategy.
What are the preferred qualifications for this role?
Preferred qualifications include a Master's degree in Business Administration or a related field, 5 years of experience in consulting, software, internet, media industries, or early-stage companies, experience in a management consulting firm or project management in a strategy function, experience working with executive stakeholders, and experience leading operational and cross-functional initiatives.
What will be the primary responsibilities of the Customer Support Strategy and Operations Lead?
The primary responsibilities include defining, structuring, launching, and driving strategic and operational initiatives for the customer support team, working with cross-functional stakeholders, enabling critical business decision-making, and partnering with customer support leadership on strategic initiatives.
Where can this position be located?
The preferred working locations for this position are Hyderabad, Telangana, India or Gurugram, Haryana, India.
Is experience in specific industries necessary for this job?
Yes, experience in consulting, software, internet, media industries, or early-stage companies is necessary and is part of both the minimum and preferred qualifications.
Will I be working with cross-functional teams?
Yes, in this role, you will work with cross-functional stakeholders and leaders to drive business analysis and strategic initiatives.
What type of strategic initiatives will I be involved in?
You will be involved in defining and driving strategic and operational initiatives for the customer support team, which includes establishing go-to-market strategies and ensuring smooth execution across various Ads business areas.
What support does gTech Ads provide to customers?
gTech Ads provides a range of services, including enabling better self-help and in-product support, setting up accounts, implementing Ad campaigns, and offering complex technical and measurement solutions along with consultative support for large customers.
Is Google an equal opportunity employer?
Yes, Google is proud to be an equal opportunity workplace and an affirmative action employer, committed to equal employment opportunity regardless of various factors such as race, color, religion, sex, national origin, and more.