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Customer Team Member

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Co-op

Nov 13

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Exeter

Requirements

  • You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.
  • A genuine care for the needs of customers and members
  • Great people skills, with the ability to build positive relationships with customers and colleagues
  • A positive approach to change and problem solving
  • The flexibility to work a range of different shifts

Responsibilities

  • Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, support with tasks on the post office counter, and doing all you can to deliver a great shopping experience
  • Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members
  • Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
  • Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
  • Support your local community – get involved in all kinds of activities and events!

FAQs

What is the pay rate for the Customer Team Member position?

The pay rate for the Customer Team Member position is £12 per hour.

What are the working hours for this role?

The working hours are 16 to 24 hours per week, with varied shifts including early mornings, afternoons, late evenings, and weekends.

Is this position permanent?

Yes, this is a permanent, part-time contract.

What kind of training is provided for this role?

Full, paid training is provided for all new Customer Team Members.

Do I need to submit a CV to apply for this position?

No, you do not need to submit a CV to apply for this role; you can apply using your mobile device.

What are the age requirements for this position?

You must be aged 18 or over to be a Customer Team Member at Co-op due to the working hours required.

What benefits does Co-op offer to its employees?

Co-op offers amazing benefits including 31 days of holiday, a pension with up to 10% employer contribution, access to virtual healthcare services, and a 30% discount on all Co-op products.

What responsibilities will I have as a Customer Team Member?

Responsibilities include providing great customer service, assisting customers at the tills and shop floor, re-stocking shelves, and ensuring the store is safe and legal.

How does Co-op support employee wellbeing?

Co-op provides support for physical, mental, and financial wellbeing, along with market-leading policies for life events.

What is the purpose of the Disability Confident scheme?

The Disability Confident scheme aims to support disabled candidates in the recruitment process and guarantees an interview for those who meet the minimum criteria for the job.

Co-operating for a fairer world

Retail & Consumer Goods
Industry
10,001+
Employees
1863
Founded Year

Mission & Purpose

We’re one of the world’s largest consumer co-operatives, owned by millions of members. We’re the UK’s fifth biggest food retailer with more than 2,500 local, convenience and medium-sized stores. We’re also: the UK’s number 1 funeral services provider a major general insurer a growing legal services business As well as having clear financial and operational objectives and employing nearly 70,000 people, we’re a recognised leader for our social goals and community-led programmes. We exist to meet members’ needs and stand up for the things they believe in. So, the more successful we are, the more we can give back to you and your local community. That’s why we’re different.

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