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Customer Team Member

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Co-op

Nov 14

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Dunfermline

Requirements

  • You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.
  • A genuine care for the needs of customers and members
  • Great people skills, with the ability to build positive relationships with customers and colleagues
  • A positive approach to change and problem solving
  • The flexibility to work a range of different shifts

Responsibilities

  • Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience
  • Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members
  • Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
  • Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
  • Support your local community – get involved in all kinds of activities and events!

FAQs

What is the location for the Customer Team Member position?

The location is The Co-operative Food, Dunure Road, Ayr; Alloway, KA7 4HY.

What is the pay rate for this job?

The pay is £12 per hour.

What is the contract type for the Customer Team Member role?

The contract is for 16 hours per week, permanent, and part-time, with regular overtime available.

What are the typical working hours for this role?

The working pattern includes varied shifts, which may involve early mornings from 6am, afternoons, late evenings until 10:30pm, and weekends, all of which will be discussed at the interview.

Is training provided for this position?

Yes, full, paid training is provided for all new employees.

Is there an age requirement to apply for this job?

Yes, you must be aged 18 or over to apply, as the role involves working before 6am or after 10pm.

What benefits are offered to employees?

Benefits include 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products.

What responsibilities will I have as a Customer Team Member?

Responsibilities include providing friendly service to customers, supporting colleagues, keeping the store safe and legal, introducing new products, and engaging with the local community.

What skills do you look for in a Customer Team Member?

We look for individuals who genuinely care for customers, have great people skills, can approach change positively, and are flexible with their shift availability.

Do you offer any support for employees' well-being?

Yes, we provide support for physical, mental, and financial well-being, along with market-leading policies for life events such as bereavement and pregnancy loss.

How do you accommodate applicants with disabilities?

We make reasonable adjustments to our recruitment process according to individual needs and participate in the Disability Confident scheme, ensuring interviews for qualified disabled candidates.

What is the application process for this role?

To apply, you need to complete two online assessments, which will take around 20 minutes to complete.

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Co-op

Co-operating for a fairer world

Retail & Consumer Goods
Industry
10,001+
Employees
1863
Founded Year

Mission & Purpose

We’re one of the world’s largest consumer co-operatives, owned by millions of members. We’re the UK’s fifth biggest food retailer with more than 2,500 local, convenience and medium-sized stores. We’re also: the UK’s number 1 funeral services provider a major general insurer a growing legal services business As well as having clear financial and operational objectives and employing nearly 70,000 people, we’re a recognised leader for our social goals and community-led programmes. We exist to meet members’ needs and stand up for the things they believe in. So, the more successful we are, the more we can give back to you and your local community. That’s why we’re different.

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