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Customer Team Member

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Co-op

Aug 2

Applications are closed

  • Job
    Full-time
    Entry Level
  • Manchester

Requirements

  • A genuine care for the needs of customers and members
  • Great people skills, with the ability to build positive relationships with customers and colleagues
  • A positive approach to change and problem solving
  • The flexibility to work a range of different shifts

Responsibilities

  • Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience
  • Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members
  • Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
  • Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
  • Support your local community – get involved in all kinds of activities and events!

FAQs

What is the pay for the Customer Team Member position?

The pay for the Customer Team Member position is £12.00 per hour.

How many hours per week will I be working?

The contract is for 16 hours per week, with regular overtime available.

What are the working hours like for this role?

The working pattern includes varied shifts such as early mornings, afternoons, late evenings, and weekends, which will be discussed during the interview.

Is training provided for this position?

Yes, full, paid training is provided for all new hires.

What benefits do Co-op employees receive?

Employees receive 31 days of holiday, a pension with up to a 10% Co-op contribution, access to virtual healthcare services, and a 30% discount on all Co-op products, among other benefits.

What qualities are you looking for in applicants?

We're looking for individuals who genuinely care for customers, have great people skills, a positive approach to change and problem solving, and the flexibility to work various shifts.

Does Co-op offer support for employees' wellbeing?

Yes, Co-op offers support for physical, mental, and financial wellbeing, as well as market-leading policies to assist employees during significant life events.

How many days of holiday do employees receive?

Employees receive 31 days of holiday (including bank holidays), pro rata for part-time colleagues.

Can I apply for this role using my mobile device?

Yes, you can apply for this role using your mobile device, and no CV is needed.

What adjustments are made for disabled applicants?

Co-op can make reasonable adjustments to the recruitment process according to the needs of applicants with disabilities and participates in the Disability Confident scheme.

Is there an assessment process as part of the application?

Yes, applicants will need to complete two online assessments, which will take around 20 minutes to complete.

How does Co-op address diversity and inclusion in the workplace?

Co-op aims to build diverse teams and create inclusive environments to enable colleagues to reach their full potential, celebrating differences and reflecting the communities they serve.

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Co-op

Co-operating for a fairer world

Retail & Consumer Goods
Industry
10,001+
Employees
1863
Founded Year

Mission & Purpose

We’re one of the world’s largest consumer co-operatives, owned by millions of members. We’re the UK’s fifth biggest food retailer with more than 2,500 local, convenience and medium-sized stores. We’re also: the UK’s number 1 funeral services provider a major general insurer a growing legal services business As well as having clear financial and operational objectives and employing nearly 70,000 people, we’re a recognised leader for our social goals and community-led programmes. We exist to meet members’ needs and stand up for the things they believe in. So, the more successful we are, the more we can give back to you and your local community. That’s why we’re different.