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Customer Team Member

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Co-op

Jan 3

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Wolverhampton

Requirements

  • A genuine care for the needs of customers and members
  • Great people skills, with the ability to build positive relationships with customers and colleagues
  • A positive approach to change and problem solving
  • The flexibility to work a range of different shifts

Responsibilities

  • Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience
  • Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members
  • Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
  • Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
  • Support your local community – get involved in all kinds of activities and events!

FAQs

What is the pay rate for the Customer Team Member position?

The pay rate for the Customer Team Member position is £12.00 per hour.

How many hours a week is the contract for this job?

The contract is for 12 hours per week, with regular overtime available.

What are the expected working hours for this role?

The working pattern includes varied shifts, such as afternoons, late evenings, and weekends, to be discussed at the interview.

Do I need to submit a CV to apply for this position?

No, you can apply for this role using your mobile device without needing a CV.

What kind of training will be provided?

Full, paid training will be provided to help you succeed in your role.

What benefits are offered to employees at Co-op?

Employees receive 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services, and a 30% discount on all Co-op products.

Is there support available for personal well-being?

Yes, Co-op offers support for physical, mental, and financial wellbeing, along with various policies to assist with life events.

What skills are important for this role?

Important skills include a genuine care for customers, great people skills, a positive approach to problem-solving, and flexibility to work various shifts.

Will my rotas be provided in advance?

Yes, rotas will be shared three weeks in advance and will be accessible on your phone.

How does Co-op support inclusivity in the workplace?

Co-op is committed to building diverse teams, welcomes applications from everyone, and celebrates differences, ensuring an inclusive environment where all colleagues can thrive.

Are there any assessments required as part of the application process?

Yes, you will need to complete two online assessments, which will take around 20 minutes to complete.

Co-operating for a fairer world

Retail & Consumer Goods
Industry
10,001+
Employees
1863
Founded Year

Mission & Purpose

We’re one of the world’s largest consumer co-operatives, owned by millions of members. We’re the UK’s fifth biggest food retailer with more than 2,500 local, convenience and medium-sized stores. We’re also: the UK’s number 1 funeral services provider a major general insurer a growing legal services business As well as having clear financial and operational objectives and employing nearly 70,000 people, we’re a recognised leader for our social goals and community-led programmes. We exist to meet members’ needs and stand up for the things they believe in. So, the more successful we are, the more we can give back to you and your local community. That’s why we’re different.

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