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Customer Team Member

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Co-op

3d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • London

AI generated summary

  • You must genuinely care for customers, have great people skills, adapt positively to change, solve problems effectively, and be flexible with various shifts.
  • You will provide friendly service, assist customers, ensure store compliance, support colleagues, introduce new products, and engage with the local community to enhance the shopping experience.

Requirements

  • A genuine care for the needs of customers and members
  • Great people skills, with the ability to build positive relationships with customers and colleagues
  • A positive approach to change and problem solving
  • The flexibility to work a range of different shifts

Responsibilities

  • Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience
  • Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members
  • Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
  • Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
  • Support your local community – get involved in all kinds of activities and events!

FAQs

What is the pay rate for the Customer Team Member position?

The pay rate is £13.15 per hour, including the London allowance.

What is the contract type for this role?

The contract is for 12 hours per week and is permanent, part-time with opportunities for regular overtime.

What kind of shifts can I expect in this role?

You can expect varied shifts including early mornings, afternoons, late evenings, and weekends, which will be discussed during the interview.

Will I receive training for this position?

Yes, full paid training will be provided for all new team members.

What benefits do employees receive at Co-op?

Employees receive 31 days of holiday, a pension scheme with up to 10% employer contributions, access to virtual healthcare services, discounts on Co-op products, and more.

What tasks will I be responsible for as a Customer Team Member?

You will provide friendly service, support colleagues, ensure store safety and compliance, introduce new products, and engage with the local community.

Is there support available for personal development?

Yes, dedicated support for personal development and career progression is provided.

How is the workplace culture at Co-op?

Co-op values diversity and inclusion, building teams that reflect the communities they serve, and offers reasonable adjustments for candidates with disabilities.

What is the Disability Confident scheme?

The Disability Confident scheme ensures that disabled candidates are offered an interview if they meet the minimum criteria for a job.

How long will the application process take?

The application process includes two online assessments that will take around 20 minutes to complete.

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Co-op

Co-operating for a fairer world

Retail & Consumer Goods
Industry
10,001+
Employees
1863
Founded Year

Mission & Purpose

We’re one of the world’s largest consumer co-operatives, owned by millions of members. We’re the UK’s fifth biggest food retailer with more than 2,500 local, convenience and medium-sized stores. We’re also: the UK’s number 1 funeral services provider a major general insurer a growing legal services business As well as having clear financial and operational objectives and employing nearly 70,000 people, we’re a recognised leader for our social goals and community-led programmes. We exist to meet members’ needs and stand up for the things they believe in. So, the more successful we are, the more we can give back to you and your local community. That’s why we’re different.