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Cutomer Assistant

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Marks and Spencer

Nov 6

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Nottingham

Requirements

  • This is an Operations job role and this means we can’t consider applications from anyone under the age of 18.
  • This is a temporary 20 hours vacancy.
  • High levels of customer service
  • Committed to delivering excellent work with great attention to detail
  • Open to and acts upon feedback, asking for this regularly
  • Takes accountability for planning and managing own workload efficiently
  • Strong communication skills
  • Adaptable to changing situations
  • Builds positive relationships by being a good listener
  • Good level of digital capability

Responsibilities

  • Serve our customers efficiently, both on the shop floor and at service points
  • Keep the store clean and tidy, ensuring that our shelves are always stocked with product
  • Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
  • Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
  • Build expert product knowledge to sell and recommend our products and services
  • We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

FAQs

What is the minimum age requirement for this position?

The minimum age requirement for this position is 18 years old, in compliance with health and safety legislation.

How many hours is this position?

This is a temporary position of 20 hours per week.

What is the working pattern for this role?

The working pattern is as follows: Sunday from 15:00 to 19:00, Monday to Tuesday and Friday to Saturday from 19:00 to 23:00.

What is the main purpose of this job?

The main purpose of this job is to deliver a great shopping experience for customers while putting their needs first and promoting the company’s products.

What are some key responsibilities of the Customer Assistant?

Key responsibilities include serving customers efficiently, keeping the store clean and stocked, monitoring daily sales targets, engaging with customers, and building product knowledge.

What skills are important for this role?

Important skills include high levels of customer service, attention to detail, strong communication, adaptability, and good digital capability.

Is there training provided for this role?

Yes, training will be provided to utilize all digital tools and communication channels effectively in delivering customer service.

Is Marks & Spencer committed to inclusion and diversity?

Yes, Marks & Spencer is committed to an active Inclusion, Diversity and Equal Opportunities Policy.

Can I request reasonable adjustments during the recruitment process?

Yes, you are invited to share any reasonable adjustment requirements during your application process, and efforts will be made to meet those needs.

What is expected regarding customer engagement?

You are expected to proactively engage with customers to understand their needs, make recommendations, and provide remarkable service throughout their visit to the store.

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Marks and Spencer

Forward thinking, future-focused and digital-first retail

Retail & Consumer Goods
Industry
10,001+
Employees
1884
Founded Year

Mission & Purpose

We hold ourselves to a very high standard here at M&S. That much has never changed. Our attention to detail, forward thinking and passion for improvement has led to the creation of some of the nation’s most loved products. But a rapidly changing world demands that we change along with it. M&S has been at the forefront of social change for the past 134 years, and we’re determined to keep it that way. Setting bolder goals and giving our people the space and resources to achieve them. Today, we are a unique retailer delivering top quality food, clothing, home products and financial services. We employ over 80,000 colleagues who serve over 32 million customers. But what about tomorrow? We’ve put customer-focused digital innovation at the heart of our business, partnering with world-class technology firms to help shape the retail experience of the future. From digital transformation to empowering people to make a positive impact on wellbeing, communities and the planet, there’s never been a more exciting time to join us. Because if you become part of our journey today, you’ll be shaping the very future of our business.

Benefits

  • Colleague Discount

    Receive 20% discounts in-store for you and members of your household

  • Bonus

    We have discretionary bonus schemes depending on your role and our business performance

  • Pay

    Our salaries are competitive and reviewed every year

  • Life Assurance

    Life cover of twice your salary up to age 70 which is double when you join your M&S pension savings plan

OpportunitiesView all

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