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CX Partner

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A.P. Moller - Maersk

Aug 23

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Business, Operations & Strategy
  • Madrid
  • Quick Apply

AI generated summary

  • You need relevant experience or education, practical knowledge of methods and processes, ability to work independently, manage tasks, and influence decisions in your area of expertise.
  • You will manage customer channels, oversee case and contract management, facilitate onboarding, foster relationships, and handle disputes effectively.

Requirements

  • - Previous work experience in a related area, or practical knowledge obtained via advanced education.
  • - Knowledge is required for the application of practical methods and techniques, work procedures and processes.
  • - Individual work ranges from setting objectives and delivering on own work responsibilities to being a leading expert within a given field and influencing long term tactical decisions of the organization.
  • - Progression within this stream reflects increasing depth of professional knowledge, project management capability, and the ability to influence others.
  • - A colleague at this level works independently within defined boundaries and guidelines in a specific area but will need supervision and support on more complex tasks.
  • - Leaders at this level manage employees day-to-day and set priorities to ensure task completion.

Responsibilities

  • Customer channel management
  • Case Management
  • Customer onboarding and relationship management
  • Contract and dispute management
  • and more.

FAQs

What is the primary focus of the CX Partner role at Maersk?

The primary focus of the CX Partner role includes customer channel management, case management, customer onboarding and relationship management, contract and dispute management, and other customer experience-related activities.

Is previous experience required for this position?

Yes, the job requires previous work experience in a related area or practical knowledge obtained via advanced education.

What level of supervision is expected for this role?

CX Partners work independently within defined boundaries and guidelines but will need supervision and support on more complex tasks.

Are there opportunities for coaching or mentoring in this position?

Yes, this position may include coaching and mentoring less experienced staff, along with informal supervisory responsibilities.

What is the progression potential within the CX Partner role?

Progression within this stream reflects increasing depth of professional knowledge, project management capability, and the ability to influence others in decision-making.

How does Maersk approach diversity and inclusion in its hiring practices?

Maersk is committed to a diverse and inclusive workplace and welcomes applicants without regard to various characteristics, including race, gender, religion, sexual orientation, and more.

Will accommodations be provided during the hiring process?

Yes, Maersk is happy to support your need for any adjustments during the application and hiring process.

What types of responsibilities do CX Partners have regarding employee management?

Leaders at this level manage employees day-to-day and set priorities to ensure task completion while working within defined guidelines.

What is the expected level of technical knowledge required for this role?

A strong understanding of practical methods and techniques, work procedures, and processes in customer experience is required for this role.

Can applicants with criminal histories apply for this position?

Yes, Maersk will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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A.P. Moller - Maersk

Transportation
Industry
10,001+
Employees

Mission & Purpose

Maersk is a global leader in integrated container logistics, providing comprehensive shipping and supply chain services. The company specialises in container shipping, port operations, and supply chain management, helping businesses around the world move goods efficiently and reliably. Maersk's ultimate mission is to simplify global trade and make it more sustainable, enabling businesses to connect with markets across the globe. Their purpose is to drive the global economy forward by offering seamless, end-to-end logistics solutions that reduce complexity, increase efficiency, and promote environmental sustainability in international trade.