FAQs
What is the main role of a CRM Technical Architect at Infosys?
The main role of a CRM Technical Architect at Infosys involves interfacing with key stakeholders, applying technical proficiency across different stages of the Software Development Life Cycle, creating high-level design artifacts, delivering high-quality code for specific modules, and leading validation for all types of testing as well as supporting implementation, transition, and warranty activities.
What qualifications are required for this position?
A Bachelor's degree or foreign equivalent from an accredited institution is required. Alternatively, candidates with three years of progressive experience in the specialty may be considered in lieu of each year of education. Additionally, 10+ years of relevant experience with MSCRM and experience in at least two full-cycle implementations of Online Dynamics 365 are essential.
What specific skills should candidates possess for this role?
Candidates should have strong knowledge of CRM development and customization, including workflows, plugins, and integrations using Azure integration services. Experience with Dynamics 365 architecture, cloud and on-premise solutions, software development and configuration management tools, and familiarity with Power Platform technologies like PowerApps, Power BI, and Power Automate are preferred.
Is previous experience in Dynamics 365 mandatory for this position?
Yes, candidates are required to have 10+ years of experience specifically with MSCRM and should have conducted at least two full-cycle implementations of Online Dynamics 365.
What are the additional preferred skills for this job?
Additional skills that are preferred include experience with Power Platform (PowerApps, Power BI, Power Automate) and holding Microsoft Dynamics CRM Certifications.
What are the communication and analytical skills required for this role?
Excellent customer interfacing, written and verbal communication skills, attention to detail, and strong analytical and problem-solving skills are essential for this position.
What is the expected travel requirement for this position?
Travel may be required as per the job requirements, though the extent of travel can vary depending on specific assignments and client needs.
What is the estimated annual compensation for candidates located in CA, WA, and NY?
The estimated annual compensation for candidates based out of California, Washington, and New York will range from $96,000 to $134,400.
What benefits does Infosys offer to full-time employees?
Infosys provides competitive pay along with benefits such as Medical/Dental/Vision/Life Insurance, Long-term/Short-term Disability, Health and Dependent Care Reimbursement Accounts, various types of insurance (Accident, Critical Illness, Hospital Indemnity, Legal), a 401(k) plan, paid holidays, and Paid Time Off.
What does Infosys focus on in terms of its services?
Infosys is a global leader in next-generation digital services and consulting, enabling clients across more than 50 countries to navigate their digital transformation. The company emphasizes building AI-powered enterprise solutions, agile digital at scale, and continuous improvement through digital skill development and expertise sharing.