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Data Analyst (Customer)- Fixed Term Contract

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YOOX NET-A-PORTER GROUP

2mo ago

  • Job
    Full-time
    Mid-level (3-4 years)
  • London
  • Quick Apply

AI generated summary

  • You need CRM analytics experience, SQL skills, Tableau proficiency, big data familiarity, strong analytical mindset, communication skills, presentation skills, a problem-solving passion, and a relevant degree.
  • You will provide customer analytics insights, create reports and dashboards, support data-led decision making, and foster stakeholder relationships to define KPIs and drive analytics projects.

Requirements

  • Experience in the Customer/CRM analytics domain with a demonstrable track record in influencing business decisions using data.
  • A good working knowledge of SQL (must) and python (desired)
  • Experience using industry-standard data-visualisation tools (Tableau preferred)
  • Experience working in a big-data environment
  • A highly numerate and analytical mindset focused on the customer and the commercial benefits of making change.
  • The ability to communicate information and concepts in a simple and digestible way for non-technical stakeholders.
  • Experience preparing and giving presentations to your stakeholders.
  • A passion for solving new problems and enjoy the challenge of learning new skills and furthering your understanding along the way.
  • An undergraduate level degree in Computer Science, Mathematics, Statistics, Data Science, Physics or equivalent numerical degree - or have demonstrable industry experience.

Responsibilities

  • Be a go-to expert for customer analytics needs for your stakeholders.
  • Support decision making by providing detailed, action orientated insights, continuously highlighting potential opportunities and risks.
  • Be skilled in communicating insight, both verbally and via documentation, in the most suitable, comprehensible and impactful way for your stakeholders.
  • Work with fellow analysts to create accessible, relevant and actionable reports and dashboards, using multiple sources of data.
  • Champion a culture of self service by ensuring your stakeholders are suitably skilled in how to use our analytics tools.
  • Carefully consider your approach to analytics, selecting suitable tools and techniques for solving each problem.
  • Champion a data-led approach within the organisation and support the use of data in decision making.
  • Develop relationships with your stakeholders and an understanding of their business areas, enabling your insights and recommendations to be relevant.
  • Guide your stakeholders in discussing, suggesting and establishing the most important and relevant KPIs.
  • Lead analytics projects.
  • Be a stakeholder to the data platform team, working collaboratively to develop a platform suitable for your analytical needs.

FAQs

What is the location of the job?

The job is based in our office in London.

What is the duration of the contract for this position?

This position is a fixed-term contract.

What skills are required for the Data Analyst position?

Required skills include experience in Customer/CRM analytics, a good working knowledge of SQL (must) and Python (desired), and experience with data visualization tools like Tableau.

What type of experience is preferred for applicants?

We prefer candidates with experience in a big-data environment and a demonstrable track record in influencing business decisions using data.

Is there an education requirement for this role?

Yes, candidates should have an undergraduate level degree in Computer Science, Mathematics, Statistics, Data Science, Physics, or an equivalent numerical degree, or have demonstrable industry experience.

What are the key responsibilities of this role?

Key responsibilities include providing customer analytics, supporting decision-making with insights, communicating effectively with stakeholders, and leading analytics projects.

What benefits does the company offer?

The company offers performance bonus schemes, pension contributions, staff discounts, private healthcare, flexible working, and a supportive team environment.

How does the company support diversity and inclusion?

YOOX NET-A-PORTER GROUP is an equal opportunities employer and encourages applicants from a diverse range of backgrounds, recognizing the benefits of diversity in the workplace.

Who will the Data Analyst report to?

The Data Analyst will report to the Analytics & Insights Manager.

Is prior experience in presenting to stakeholders important for this role?

Yes, experience in preparing and delivering presentations to stakeholders is important.

What type of projects will the Data Analyst lead?

The Data Analyst will lead analytics projects and work collaboratively with the data platform team.

What is the size of the department the role is part of?

The department is approximately 4 people.

Will there be opportunities for professional growth in this position?

Yes, the company is committed to making your journey inspirational and evolutionary, providing opportunities for learning and growth in a collaborative environment.

YOOX NET-A-PORTER GROUP

YOOX NET-A-PORTER is a leading online luxury and fashion retail business

Retail & Consumer Goods
Industry
5001-10,000
Employees
2000
Founded Year

Mission & Purpose

YOOX NET-A-PORTER is a leading online luxury and fashion retail business. Made up of four multi-brand online stores, NET-A-PORTER, MR PORTER, THE OUTNET and YOOX, it connects customers to the world’s most coveted brands, bringing them outstanding style and impeccable service. In addition, YOOX NET-A-PORTER’s ONLINE FLAGSHIP STORES partner with world leading luxury brands to power their own e-commerce destinations.With 5.3 million customers in 180 countries, YOOX NET-A-PORTER takes a localised approach to serving its clientele around the globe through its network of offices and operations across the U.S., Europe, APAC and joint ventures with Alibaba in China and Symphony Investments in the Middle East.Across its operations is YOOX NET A PORTER’s Infinity 2030 strategy, its long-term commitment to drive a more sustainable and circular fashion system. Leveraging more than 20 years of data and insights, YOOX NET-A-PORTER continues to embrace next generation technologies including A.I., augmented reality and digital ID to evolve and elevate the customer journey.YOOX NET-A-PORTER is part of Richemont.