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Delivery Manager - Port Talbot (Ref: 5932)

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Ministry of Justice

1mo ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Government & Politics

AI generated summary

  • You should be a hands-on problem solver with strong communication skills, able to lead team development, ensure targets are met, and engage effectively with all court users.
  • You will lead the Enforcement Team, manage operations, ensure compliance, maintain relationships, drive performance, promote customer service, and support team development within budget constraints.

Requirements

  • Please refer to the job description
  • Are you a hands-on problem solver with the ability to engage with people at all levels and deliver excellent service through effectively leading a team?
  • Are you able to reflect on an issue and take a collaborative and diplomatic approach to your work?
  • A confident communicator, you will use your skills and abilities to effectively work and engage with all court users, lead your team and set local priorities and objectives aligned to national/regional strategies and plans.
  • Driven by your enthusiasm to provide excellent customer service through your team, you’ll know that employee engagement, morale and motivation is key to delivering a highly effective performance.
  • You’ll be able to give direction and close support to Team Leaders to develop their team plans to form part of the overall business plan for the region.
  • You’ll make sure that targets are met and the team is resourced and trained effectively to meet your allocated budget, identifying and implementing solutions to local problems.
  • Successful candidates must undergo a criminal record check.
  • People working with government assets must complete baseline personnel security standard checks.

Responsibilities

  • You will be responsible for the smooth running of an Enforcement Team, leading your team and supporting your Operations Managers to meet operational needs, deliver performance objectives and provide a consistent and customer-focused service.
  • You’ll maintain positive and effective working relationships with the judiciary, supporting agencies, and user groups, and strive for continuous improvement to advance operational efficiency.
  • You’ll need to be familiar with work environments that are process and compliance driven and able to constructively manage complaints and complete corrective actions within set timescales.
  • You’ll understand the importance of Health and Safety, IT/Workstation compliance and identifying and escalating any Court facilities issues.
  • You’ll be able to reflect on an issue and take a collaborative and diplomatic approach to your work.
  • Driven by your enthusiasm to provide excellent customer service through your team, you’ll know that employee engagement, morale and motivation is key to delivering a highly effective performance.
  • You’ll be able to give direction and close support to Team Leaders to develop their team plans to form part of the overall business plan for the region.
  • You’ll make sure that targets are met and the team is resourced and trained effectively to meet your allocated budget, identifying and implementing solutions to local problems.

FAQs

What is the location of the Delivery Manager position?

The position is based at HMCTS Wales Enforcement Office in Port Talbot, SA13 1SB.

What are the core responsibilities of a Delivery Manager?

The Delivery Manager is responsible for the smooth running of an Enforcement Team, leading the team, supporting Operations Managers, meeting operational needs, delivering performance objectives, and providing a customer-focused service.

What skills are important for this role?

Important skills include problem-solving, effective communication, leadership, the ability to engage with people at all levels, and a focus on delivering excellent customer service.

Is there a requirement for occasional travel?

Yes, occasional travel to other National Services sites may be required for this position.

What are the working hours for this role?

The standard full-time working hours are 37 hours per week, with part-time, flexible, and job-sharing options considered based on business needs.

What benefits are offered with this position?

Benefits include access to learning and development, flexible working options, a Civil Service pension with employer contributions, annual leave, public holidays, and a season ticket advance.

What kind of training and development opportunities are available?

The position offers access to learning and development opportunities as part of the role's responsibilities.

Are there specific nationality requirements for this role?

Yes, the job is open to UK nationals, nationals of the Republic of Ireland, Commonwealth countries, and certain nationals of the EU with settled or pre-settled status, among others.

What are the assessment criteria during the selection process?

Candidates will be assessed against the behaviours of Leadership, Communicating and Influencing, and Managing a Quality Service, along with their strengths and experience.

Is there any support for candidates with disabilities?

Yes, the Civil Service runs a Disability Confident Scheme for candidates with disabilities who meet the minimum selection criteria.

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Ministry of Justice

We protect & advance the UK's principles of justice, working to deliver a world-class justice system for all.

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