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Delivery Manager - Workplace Services

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Infosys

Dec 23

Applications are closed

  • Job
    Full-time
    Senior Level
  • IT & Cybersecurity
    Business, Operations & Strategy

Requirements

  • Prior Experience in lead large teams and engagement
  • Experience in customer service, leadership, and logistics may be advantageous.
  • Proven working experience as a project management in Workplace services (WPS) in the information technology sector
  • Demonstrated knowledge of or experience with evidence-based leadership and employee engagement frameworks.
  • Demonstrated interpersonal and leadership skills with knowledge of practice management and administration.
  • Demonstrated success in change management, teamwork, and matrix management.
  • Strong coaching and consultative skills.
  • Expertise in organizational change, strategy, and best practice identification and adoption.
  • Excellent oral, written and presentation skills.
  • Ability to manage multiple projects and priorities within deadlines.
  • Excellent organizational and project management skills.
  • Strong attention to detail.

Responsibilities

  • A service delivery manager is responsible for making sure that services are being seamlessly delivered to the clients of an organization.
  • They are in charge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets.
  • A service delivery manager plays a vital role in boosting the user experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands.
  • The service delivery manager is also expected to identify customer issues and needs by maintaining an excellent relationship with end-users and stakeholders.
  • The service delivery manager jobs, which embrace both administrative and technical roles, are best suited for skilled and hard-working individuals who possess superb leadership and interpersonal skills, and who are passionate about delivering end-to-end customer-driven solutions.

FAQs

What is the primary responsibility of a Delivery Manager in Workplace Services?

The primary responsibility of a Delivery Manager is to ensure that services are seamlessly delivered to clients, which includes leading project teams, monitoring progress, rectifying reliability issues, and enhancing the user experience.

What prior experience is preferred for this role?

Prior experience in leading large teams, customer service, leadership, and logistics is advantageous, particularly with a strong background in project management within the Workplace Services (WPS) sector of information technology.

What skills are essential for a Delivery Manager?

Essential skills include superb leadership and interpersonal abilities, strong coaching and consultative skills, excellent oral, written, and presentation skills, as well as excellent organizational and project management skills.

Is experience with change management important for this position?

Yes, demonstrated success in change management, teamwork, and matrix management is important for this role.

How important is relationship management in this job?

Relationship management is vital as the Delivery Manager is expected to maintain excellent relationships with end-users and stakeholders to identify customer issues and needs effectively.

Will the Delivery Manager be handling budgets?

Yes, managing budgets is one of the key responsibilities of a Delivery Manager.

What type of projects will the Delivery Manager be managing?

The Delivery Manager will be managing multiple projects related to Workplace Services in the information technology sector.

Is strong attention to detail necessary for this role?

Yes, strong attention to detail is crucial for effectively managing projects and ensuring service delivery quality.

Are there opportunities for professional development in this position?

Yes, the role involves continuous improvement and best practice adoption, which can provide opportunities for professional development and growth.

What is the work schedule for the Delivery Manager position?

This is a full-time position that may involve managing multiple priorities and projects within deadlines. Specific work hours may vary based on project needs.

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Infosys

Transforming Enterprises To Become A Thriving Live Enterprise. AI-Powered. Digital Agility At Scale. Always-On Learning.

Consulting
Industry
10,001+
Employees
1918
Founded Year

Mission & Purpose

Infosys is a multinational corporation that provides information technology (IT) consulting and services. The company's primary focus is on digital transformation, business process management, and consulting for clients across various industries. Infosys aims to help organisations navigate the rapidly evolving landscape of technology by providing innovative solutions, software development, and IT services. Their ultimate mission is to empower businesses to thrive in the digital age through cutting-edge technology solutions. Infosys plays a crucial role in enabling its clients to achieve operational efficiency, enhance customer experiences, and stay competitive in the global market.

Culture & Values

  • Client Value

    To surpass client expectations consistently with our hunger and boldness

  • Leadership by Example

    To act on our conviction that ordinary people can be inspired and mentored to do extraordinary things

  • Integrity and Transparency

    To be ethical, sincere and open in all our transactions

  • Fairness

    To be objective, empathetic and caring in our transactions

  • Excellence

    To strive relentlessly, constantly learn, improve ourselves, our teams, and services to become the best

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