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Department Manager

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B&Q

16d ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Reading

AI generated summary

  • You need customer service experience, a passion for home improvement, tech-savviness, flexibility for varied hours, and skills to keep your team motivated and engaged.
  • You’ll run your department, enhance customer service, drive creativity for store improvements, and collaborate with your team to seize opportunities and set high standards.

Requirements

  • Positive, hands on, and eager to bring your own ideas to the table
  • You’ve got plenty of customer service experience, along with a love of all things home improvement
  • You’ll be happy to expand your skills by using new technology and learning new ways of working
  • You’re flexible too – able to cover store opening hours on a rota basis, including evenings, weekends and bank holidays
  • You know how to keep a team motivated, engaged, and pulling together as one

Responsibilities

  • We’re thinking more ambitiously about how our stores can offer our customers even more
  • Creating a store within a store, you’ll get to think big too
  • You’ll make things happen – setting standards, coming up with ideas, and finding fresh ways to make your team and department the best they can be
  • You’ll keep customer service levels high and use your customer knowledge to spot opportunities to give them even more
  • It’ll be your department to run
  • But, because we’re so big on teamwork, you won’t tackle the challenge alone

FAQs

What is the role of a Department Manager (Designate) at B&Q?

The Department Manager (Designate) is responsible for learning about the business while working across various stores, experiencing management training, and eventually managing a department or store.

What kind of experience is required for this position?

Positive, hands-on customer service experience is required, along with a passion for home improvement and an ability to motivate and engage a team.

What are the working hours for this role?

The role requires flexibility to cover store opening hours on a rota basis, including evenings, weekends, and bank holidays.

What benefits does B&Q offer for this position?

B&Q offers a competitive salary, an award-winning pension scheme, ShareSave options, 6.6 weeks of holiday, shopping discounts, wellness benefits, and more.

Is there room for growth within the company?

Yes, B&Q is committed to progression and growing talent from within, providing opportunities for designates to advance their careers.

How long does the training period typically last?

The training period for a Department Manager (Designate) typically lasts between 3 to 6 months.

Where is this position located?

The position is available in Reading and Farnborough, with placement within a store located within 50 miles of the candidate's residence.

How does B&Q promote diversity and inclusion?

B&Q is committed to making their workforce more diverse and representative by offering support networks and ensuring equal opportunities for all employees.

What is the salary for this position?

The salary for the Department Manager (Designate) role is up to £33,000 per annum, in addition to bonuses.

How can candidates request recruitment adjustments for the application or interview process?

Candidates can request recruitment adjustments by contacting recruitment@b-and-q.co.uk.

B&Q

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

We are the UK’s leading home improvement and garden living retailer with over 300 stores throughout the UK and Ireland, offering great prices, with over 100,000 products available to order at diy.com for home delivery or click and collect. We launched the UK’s first home improvement marketplace in March 2022, adding additional choice for consumers. The marketplace offers a unique, integrated experience with in-store returns for many products and Click + Collect options being explored. Our team of more than 26,000 colleagues of all ages are respected nationwide for providing great home improvement help to customers. They’re the beating heart of B&Q and their iconic orange aprons are worn with pride. Every year, more than 20 million people improve their homes and make life better with B&Q, and every year the company achieves ever-higher standards for sustainable sourcing and supports our local communities, including funding B&Q Foundation grants and Shelter’s DIY Skills Advisors