You should be positive, hands-on, customer-focused, tech-savvy, flexible with hours, and skilled in team motivation and engagement.

You will lead your department, innovate customer service, set high standards, collaborate with your team, and identify opportunities to enhance the store experience.

Customer Relations

Facilities Management

United Kingdom

Southend-on-Sea

Large

We are the UK’s leading home improvement and garden living retailer with over 300 stores throughout the UK and Ireland, offering great prices, with over 100,000 products available to order at diy.com for home delivery or click and collect.

We launched the UK’s first home improvement marketplace in March 2022, adding additional choice for consumers. The marketplace offers a unique, integrated experience with in-store returns for many products and Click + Collect options being explored. 
Our team of more than 26,000 colleagues of all ages are respected nationwide for providing great home improvement help to customers. They’re the beating heart of B&Q and their iconic orange aprons are worn with pride. 
   
Every year, more than 20 million people improve their homes and make life better with B&Q, and every year the company achieves ever-higher standards for sustainable sourcing and supports our local communities, including funding B&Q Foundation grants and Shelter’s DIY Skills Advisors

Retail & Consumer Goods

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 About the role
 Full time/ Part time or Job share - 36.75 hours per week
 Permanent
 Upto £34.2k + Bonus + Pension + 6.6 Weeks Holiday
 B&amp;Q Southend
 We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Department Manager and you’ll be a big part of this.
 Key responsibilities
 We’re thinking more ambitiously about how our stores can offer our customers even more. Creating a store within a store, you’ll get to think big too. You’ll make things happen – setting standards, coming up with ideas, and finding fresh ways to make your team and department the best they can be. You’ll keep customer service levels high and use your customer knowledge to spot opportunities to give them even more. It’ll be your department to run. But, because we’re so big on teamwork, you won’t tackle the challenge alone.
 Required skills &amp; experience
 Positive, hands on, and eager to bring your own ideas to the table, you’ll feel right at home with us. You’ve got plenty of customer service experience, along with a love of all things home improvement. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re flexible too – able to cover store opening hours on a rota basis, including evenings, weekends and bank holidays. And, perhaps most importantly, you know how to keep a team motivated, engaged, and pulling together as one.
 What's in it for me?
 As part of a great team, you’ll be valued for who you are.We’re committed to making B&amp;Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
 We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
 So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
 #LI-Onsite
</div>


 About the role
  Full time/ Part time or Job share - 36.75 hours per week
  Permanent
  Upto £34.2k + Bonus + Pension + 6.6 Weeks Holiday
  B&Q Southend
 We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Department Manager and you’ll be a big part of this.
  Key responsibilities
 We’re thinking more ambitiously about how our stores can offer our customers even more. Creating a store within a store, you’ll get to think big too. You’ll make things happen – setting standards, coming up with ideas, and finding fresh ways to make your team and department the best they can be. You’ll keep customer service levels high and use your customer knowledge to spot opportunities to give them even more. It’ll be your department to run. But, because we’re so big on teamwork, you won’t tackle the challenge alone.
  Required skills & experience
 Positive, hands on, and eager to bring your own ideas to the table, you’ll feel right at home with us. You’ve got plenty of customer service experience, along with a love of all things home improvement. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re flexible too – able to cover store opening hours on a rota basis, including evenings, weekends and bank holidays. And, perhaps most importantly, you know how to keep a team motivated, engaged, and pulling together as one.
  What's in it for me?
 As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
 We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
 So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
 #LI-Onsite


Department Manager

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B&Q

Mission & Purpose