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Department Manager

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B&Q

14d ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Hospitality & Retail
    People, HR & Administration

AI generated summary

  • You should be customer-focused, passionate about home improvement, adaptable with technology, flexible with hours, and skilled at motivating and engaging your team effectively.
  • You will drive innovation in your department, enhance customer service, implement ideas, collaborate with your team, and manage operations to elevate the store experience for customers.

Requirements

  • Positive, hands on, and eager to bring your own ideas to the table
  • You’ve got plenty of customer service experience
  • A love of all things home improvement
  • Happy to expand your skills by using new technology and learning new ways of working
  • Flexible – able to cover store opening hours on a rota basis, including evenings, weekends and bank holidays
  • Know how to keep a team motivated, engaged, and pulling together as one

Responsibilities

  • We’re thinking more ambitiously about how our stores can offer our customers even more.
  • Creating a store within a store, you’ll get to think big too.
  • You’ll make things happen – setting standards, coming up with ideas, and finding fresh ways to make your team and department the best they can be.
  • You’ll keep customer service levels high and use your customer knowledge to spot opportunities to give them even more.
  • It’ll be your department to run.
  • But, because we’re so big on teamwork, you won’t tackle the challenge alone.

FAQs

What is the work schedule for the Department Manager position?

The position is available as full-time, part-time, or job share, totaling 36.75 hours per week.

Is this role permanent?

Yes, this is a permanent position.

What is the salary for the Department Manager role?

The salary for this role is up to £32,000 per annum, plus bonus and benefits.

Where is the job located?

The job is located in the Dartford area.

What are the key responsibilities of a Department Manager?

The key responsibilities include creating a store within a store, setting standards, driving customer service, and leading and motivating your team.

Is there a training period for this role?

Yes, there is typically a training period of 3-6 months spent across a cluster of stores to learn about the business.

Are there any travel requirements for this position?

Yes, some flexibility and travel may be required during the training period before being placed in a store within 50 miles of your home.

What skills and experience are required for this role?

Required skills include customer service experience, a passion for home improvement, flexibility, and the ability to motivate and engage a team.

What benefits does B&Q offer to employees?

Benefits include an award-winning pension scheme, ShareSave options, 6.6 weeks of holiday, payroll giving, an Employee Assistance Programme, shopping discounts, and colleague wellbeing benefits.

How does B&Q support diversity and inclusion?

B&Q is committed to making the business more diverse and representative, ensuring everyone feels they belong and have equal opportunities.

Can I receive support during the application or interview process?

Yes, you can contact recruitment@b-and-q.co.uk for any recruitment adjustments needed during the application or interview process.

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

We are the UK’s leading home improvement and garden living retailer with over 300 stores throughout the UK and Ireland, offering great prices, with over 100,000 products available to order at diy.com for home delivery or click and collect. We launched the UK’s first home improvement marketplace in March 2022, adding additional choice for consumers. The marketplace offers a unique, integrated experience with in-store returns for many products and Click + Collect options being explored. Our team of more than 26,000 colleagues of all ages are respected nationwide for providing great home improvement help to customers. They’re the beating heart of B&Q and their iconic orange aprons are worn with pride. Every year, more than 20 million people improve their homes and make life better with B&Q, and every year the company achieves ever-higher standards for sustainable sourcing and supports our local communities, including funding B&Q Foundation grants and Shelter’s DIY Skills Advisors