FAQs
What is the primary purpose of the Department Manager role?
The primary purpose of the Department Manager role is to oversee the responsibilities of the assigned department in the store, ensuring smooth and efficient daily operations.
Who does the Department Manager report to?
The Department Manager reports to the Store Manager.
What are the key responsibilities of the Department Manager?
Key responsibilities include managing daily operations, staff management, ensuring high levels of customer service, developing sales plans, inventory management, financial management, compliance and safety, and collaboration with other department managers.
What qualifications are needed for this position?
Candidates should possess competencies in analytical skills, customer service, financial acumen, and sales & marketing, along with leadership, communication, problem-solving, decision-making, and team-building abilities.
What locations are available for the Department Manager position?
The Department Manager position is available in Trivandrum, Calicut, and Malapuram.
What are the primary KPIs for this role?
The primary KPIs include store/department target, average ticket size, conversion rate, and items per cash memo.
How does the Department Manager contribute to customer satisfaction?
The Department Manager ensures high levels of customer satisfaction by addressing customer needs and resolving complaints promptly.
Is there a focus on financial management in this role?
Yes, the Department Manager is responsible for managing department budgets, including labor and supply costs, to ensure profitability.
What type of training is expected for staff under the Department Manager?
The Department Manager is responsible for recruiting, training, supervising, and evaluating staff performance, including scheduling shifts and providing ongoing training.
What does the Department Manager need to ensure regarding compliance?
The Department Manager needs to ensure that the department complies with all company policies, procedures, and safety regulations.