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Department Manager Beauty (Birmingham)

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Selfridges

3d ago

  • Job
    Full-time
    Mid & Senior Level
  • Sales & Business Development
    Hospitality & Retail
  • Birmingham
  • 26d left

AI generated summary

  • You must be commercially minded, collaborative, a retail expert, a good communicator, a leader, adaptable, proactive, and embody our values as a trusted colleague.
  • You will manage the beauty department, motivate your team to exceed sales targets, ensure compliance, improve visual presentation, and monitor stock loss while providing feedback and coaching.

Requirements

  • - Commercially minded. Understanding the numbers, you have a plan to achieve sales targets, realise the importance of managing stock levels and are reactive to external factors that may impact performance
  • - Collaborative. Building relationships is one of your strengths. Whether it’s with your team to drive performance, your concession partners to initiate positive change, or with the wider Selfridges community, you realise the importance on working together
  • - A retail expert. Accustomed to working in customer focused, fast paced/high volume environments, you bring both passion and knowledge to support your team. Generating ideas and implementing plans to develop business opportunities
  • - A good communicator. Your friendly and confident manner is appreciated by customers, team members and stakeholders alike
  • - A leader. Motivating and inspiring your team to deliver exceptional service and meet sales targets. You understand the importance of leading by example and provide coaching to drive performance and change
  • - Adaptable. Prioritising is one of your skills and you know how to keep your team calm and focused in times of change
  • - Proactive. Planning for the weeks, months and season ahead from floor cover, events, stock and many more, you truly own your business area and take responsibility for ensuring its success
  • - An example of our values, a trusted and respected colleague

Responsibilities

  • Be responsible for the own bought and concession department and strategy, identifying opportunities and risks using external market trends and competitor insights
  • Support the concession businesses in your department by working closely with the Concession Manager to support and set improvement targets, resolve issues that may arise
  • Motivate the team to exceed sales targets by developing skills in product knowledge, cross category selling, after sales service and awareness of other services within Selfridges
  • Manage and lead your team giving regular feedback and coaching. Recognising both talent and development areas, you will create unique plans to progress your team using the tools available
  • Act upon information and feedback from across the business e.g spotlight, engagement survey and team member feedback to name a few
  • Ensure that the department is fully compliant with trading standards, health and safety legislation and all store operating procedures
  • Achieve stock loss KPI through effective management of procedures, stockless action plan and team member training
  • Liaise and influence VM and B&M team to seek ways to improve visual presentation, stock holding and relay customer feedback, including best and worst sellers
  • Keep consistently high standards in your department through the completion of daily floor walks and checks, following up on required improvements

FAQs

What is the job title for this position?

The job title is Department Manager Beauty.

Where is the job located?

The job is located in Birmingham, United Kingdom.

What type of contract is being offered?

A permanent contract is being offered for this position.

What are the salary details for this role?

The salary is competitive and comes with benefits.

What is the closing date for applications?

The closing date for applications is 04 October, 2024.

What are the main responsibilities of the Department Manager?

The main responsibilities include managing the own bought and concession department, motivating the team to exceed sales targets, ensuring compliance with trading standards, and achieving stock loss KPIs, among others.

What qualities are sought in a candidate for this position?

Candidates should be commercially minded, collaborative, retail experts, good communicators, strong leaders, adaptable, proactive, and exemplify the company's values.

Will I have to work closely with other teams?

Yes, you will work closely with the Concession Manager, VM, and B&M teams to improve visual presentation and customer feedback.

Is experience in retail important for this role?

Yes, being a retail expert and having experience in customer-focused, fast-paced environments is essential for this role.

Are there any specific compliance requirements for this position?

Yes, the Department Manager must ensure compliance with trading standards, health and safety legislation, and all store operating procedures.

Selfridges

A Top 10 Most Loved Workplace in the UK for 2022 By Newsweek International

Retail & Consumer Goods
Industry
1001-5000
Employees
1909
Founded Year

Mission & Purpose

Selfridges is a high-end department store chain in the UK, known for offering a wide range of luxury products, including fashion, beauty, homeware, and gourmet food. Their ultimate mission is to provide an extraordinary shopping experience that delights and inspires customers. The purpose of Selfridges is to curate an exceptional selection of high-quality and exclusive products, combined with innovative retail experiences and outstanding customer service. They aim to be a leader in the retail industry by continuously evolving, embracing sustainability, and creating a destination where customers can discover the latest trends and enjoy a unique and immersive shopping environment.