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Department Manager Designate

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B&Q

Jul 11, 2024

Applications are closed

  • Job
    Full-time
    Senior Level
  • Hospitality & Retail
  • £33.5K
  • Bristol

Requirements

  • Positive, hands on, and eager to bring your own ideas to the table, you’ll feel right at home with us. You’ve got plenty of customer service experience, along with a love of all things home improvement. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re flexible too – able to cover store opening hours on a rota basis, including evenings, weekends and bank holidays. And, perhaps most importantly, you know how to keep a team motivated, engaged, and pulling together as one.

Responsibilities

  • We’re thinking more ambitiously about how our stores can offer our customers even more. Creating a store within a store, you’ll get to think big too. You’ll make things happen – setting standards, coming up with ideas, and finding fresh ways to make your team and department the best they can be. You’ll keep customer service levels high and use your customer knowledge to spot opportunities to give them even more. It’ll be your department to run. But, because we’re so big on teamwork, you won’t tackle the challenge alone.

FAQs

What is the role of a Department Manager Designate at B&Q?

The Department Manager Designate at B&Q is responsible for learning about the business through management training across various store formats. This role involves spending 3-6 months working in a cluster of stores, ultimately leading to a position running their own department or store.

What are the key responsibilities of a Department Manager Designate?

Key responsibilities include setting high standards for the store, generating new ideas to improve the customer experience, maintaining high levels of customer service, and leading a team to work collaboratively toward achieving departmental goals.

What skills and experience are required for this position?

The ideal candidate should have customer service experience, a passion for home improvement, and the ability to motivate and engage a team. They should also be flexible with store opening hours and willing to learn new technologies and working methods.

Is travel required for this role?

Yes, some flexibility and travel are required as you will be working across a cluster of stores in the Bristol area before being placed in a department or store within 50 miles of your home.

What benefits does B&Q offer to Department Manager Designates?

B&Q offers a competitive salary, access to an award-winning pension scheme, ShareSave options, 6.6 weeks of holiday, shopping discounts, an Employee Assistance Programme, and various colleague wellbeing benefits. There are also generous breaks to support employee wellness.

How does B&Q support diversity and inclusion in the workplace?

B&Q is committed to creating a diverse and representative workforce and provides access to networks that support colleagues and allies, ensuring that everyone can feel they belong and have equal opportunities.

How can I get support during the application or interview process?

You can contact recruitment@b-and-q.co.uk for any recruitment adjustments and assistance during the application or interview process.

What is the expected career progression for a Department Manager Designate?

The role is designed as a progressive step within B&Q, providing the necessary training and experience to eventually lead their own department or store, with opportunities for further growth and development within the company.

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

We are the UK’s leading home improvement and garden living retailer with over 300 stores throughout the UK and Ireland, offering great prices, with over 100,000 products available to order at diy.com for home delivery or click and collect. We launched the UK’s first home improvement marketplace in March 2022, adding additional choice for consumers. The marketplace offers a unique, integrated experience with in-store returns for many products and Click + Collect options being explored. Our team of more than 26,000 colleagues of all ages are respected nationwide for providing great home improvement help to customers. They’re the beating heart of B&Q and their iconic orange aprons are worn with pride. Every year, more than 20 million people improve their homes and make life better with B&Q, and every year the company achieves ever-higher standards for sustainable sourcing and supports our local communities, including funding B&Q Foundation grants and Shelter’s DIY Skills Advisors