Department Manager, Full Time

Brown Thomas Arnotts

Jan 7

Applications are closed

Job
Full-time
Mid & Senior Level
Customer Relations
Sales & Business Development
Galway

Requirements

Experience in a retail environment, preferably in a management role
Strong leadership and team management skills
Proven track record of achieving sales targets
Exceptional customer service skills
Ability to work in a fast-paced environment
Strong communication and interpersonal skills
Good understanding of merchandising principles
Organizational skills and attention to detail
Ability to manage and motivate a team
Flexibility to work various shifts, including weekends and holidays
Familiarity with point of sale systems
Knowledge of the luxury retail market
Passion for and knowledge of fashion and lifestyle trends

Responsibilities

Communicate Daily/ Weekly Sales targets to the relevant teams and departments.
To monitor department product lines, and propose actions to Senior Management.
Support with communicating and implementing sales strategies.
Ensure extraordinary Customer Service is delivered at all times achieving store NPS (Net Promoter Score) targets.
Support the management team with the coordination and implementation of all customer related events and in store promotions.
Support and coach team members with customer queries / returns where necessary.
Create awareness of additional services and ensure that they are offered to customers e.g. Personal Shopping and Brown Thomas Loyalty Card
To ensure that all team members have a full working knowledge of the companies CRM programme and are compliant in its use.
Participate and support with delivering team briefs.
Ensure team members are adequately upskilled and inducted into their relevant areas, i.e. Team Member Buddy Programme.
Provide a forum for team members to discuss issues and problems relating to the department and to brain storm solutions.
Support Department Manager in the completion of daily floor planners to provide for the smooth running of each area.
Ensure all team members are dressed appropriately for business each day, complying with the company dress / grooming guidelines.
Be aware and observe all Company policies and procedures (see Company handbook & policies and procedures on the system).
Actively live and embed the Brown Thomas Arnotts Group Values with each team on a regular basis.
Recognise and coach good performers with positive reinforcement for continued performance and coach poor performers outlining the expected levels of performance and behaviour.
Delegate tasks and assign responsibilities ensuring follow up.
Ensure department housekeeping standards are maintained on a daily basis using standards checklist.
Ensure stockrooms are laid out in an orderly, disciplined and commercial fashion and kept neat and tidy at all times.
Ensure all merchandise is checked, priced and stocked properly.
Be aware of all store promotional activities, including window displays, advertising etc.
Ensure all promotional material/ticketing is ordered and in place on time and in keeping with company standards.
Ensure regular feedback is given to senior management on customer reactions to merchandise.
Ensure all paperwork in relation to point of sale and merchandise e.g. mark-downs, RTV’s and transfers are completed on time
To ensure stocktaking is organised and prepared on time and in accordance with company procedures
Control costs in relation to House Stationery, Lighting and Heating
To ensure you and your team comply with all security procedures
Take necessary measures to ensure shrinkage levels are kept within the targets set for your department and to liaise with Security as required to reduce risks
Follow correct EPOS procedures and take the necessary steps to deal with any discrepancies
Create an awareness that it is every team member’s responsibility to protect the company assets, fixtures and fittings
To have a full understanding of the ‘Know your Limits’ Campaign and to regularly refresh your teams on the content.
Assist with any other duties required by Store Management
Maintain a good working relationship with colleagues in store & Head Office.
To represent the Company’s interests with all internal and external interactions.
Observe confidentiality in respect of Company activities.
Achieve the companies audit compliance targeted pass rate for your department

FAQs

What is the main purpose of the Department Manager role?

The main purpose of the Department Manager role is to manage day-to-day activities in the department to deliver the highest level of customer service, ultimately enriching the customer's shopping experience.

What kind of work environment does Brown Thomas Arnotts promote?

Brown Thomas Arnotts promotes a culture of belonging and inclusiveness where every team member's voice is valued, and there is a strong focus on professional and personal development.

What are the key responsibilities of the Department Manager in terms of sales?

Key responsibilities related to sales include communicating daily/weekly sales targets, monitoring department product lines, and supporting the implementation of sales strategies.

How does the Department Manager ensure high customer service standards?

The Department Manager ensures high customer service standards by delivering extraordinary customer service, coordinating events and promotions, and coaching team members on customer queries and returns.

What type of training and development opportunities are available for employees?

Employees at Brown Thomas Arnotts can benefit from extensive learning and development offerings, leading talent programs, and various well-being initiatives.

What is expected in terms of merchandising responsibilities?

The expected merchandising responsibilities include maintaining department housekeeping standards, ensuring stockrooms are organized, checking and pricing merchandise, and overseeing promotional activities.

How does the role contribute to team dynamics?

The role contributes to team dynamics by participating in team briefs, providing support and upskilling team members, and facilitating discussions to address departmental issues.

What compliance measures must the Department Manager adhere to?

The Department Manager must ensure compliance with all company policies and procedures, including security protocols, audit compliance standards, and point-of-sale paperwork.

What benefits does Brown Thomas Arnotts offer to its employees?

Benefits include a competitive salary, contributory pension scheme, generous annual leave entitlement, team member discounts, and various well-being initiatives.

How does Brown Thomas Arnotts view diversity and inclusion?

Brown Thomas Arnotts is committed to fostering a diverse and inclusive workplace, recognizing that different backgrounds, perspectives, and experiences make the business stronger.

Brown Thomas Arnotts

Reinventing Retail

Retail & Consumer Goods

Industry

1001-5000

Employees

1843

Founded Year

Mission & Purpose

Brown Thomas Arnotts is Ireland's leading luxury fashion retailer. We're a retail world built on iconic firsts, famed for the creativity that touches our brands, buildings and experiences. We’re always challenging ourselves to make every experience more special and unique for our customers and our people. Supported by strong family foundations that inspire us to create something that lasts. Because we care about the tomorrow we’re carving out. Discover more about Brown Thomas Arnotts' Vision, Purpose & Values by visiting our Life page. Brown Thomas Established in 1849, Brown Thomas was from the outset, a name that is synonymous with luxury, integrity and beauty. Today the Brown Thomas ethos finds expression through its many departments, each individually designed with the very best retail experience in mind. There are five iconic Brown Thomas department stores in Dublin, Dundrum, Cork, Limerick and Galway and one BT2 branded fashion store in Blanchardstown Shopping Centre. Arnotts Arnotts is Ireland’s oldest and largest department store having opened its decorative, brass-clad doors way back in 1843 and since then has developed the premises into the 300,000 sq. foot store as it stands today. A reliable family favourite with both Irish and international visitors, Arnotts boasts a broad collection of designer brands in fashion, beauty, homewares and more. The store is also home to numerous restaurants, and an unparalleled range of in-store services. Named Best "Nation Store of the Year" at the Retail Excellence Awards Named "Retail of the the Year" at the Retail Excellence Awards