FAQs
What is the primary responsibility of the Department Manager, Operations at Sport Chek?
The primary responsibility of the Department Manager, Operations is to oversee store operations, coach and develop the team, provide exceptional customer service, and ensure a positive omni-channel experience for customers.
What qualifications are required for this position?
Candidates should have a minimum of 2 years of experience in a retail environment, preferably at a supervisory level, along with a proven track record of business growth and exceptional customer service skills. A demonstrated interest in or involvement in sports or the sporting goods industry is also an asset.
How important is leadership experience for this role?
Leadership experience is very important for this role, as the Department Manager is expected to lead by example, inspire the team, and coach employees to improve performance and ensure a high-quality customer experience.
What kind of work environment does Sport Chek aim to create for its employees?
Sport Chek aims to create a positive work environment for all staff, fostering a culture of belonging, diversity, inclusion, and respect for individual differences.
What type of additional support and development is expected for full-time staff?
The Department Manager is responsible for creating development plans for full-time staff, providing ongoing support, coaching, and constructive feedback to help improve any performance gaps.
Is a passion for sports necessary for this position?
Yes, having a passion for sports and an active lifestyle is important, as the role involves being an ambassador for the customer experience and fostering relationships within the sporting goods industry.
How does Sport Chek view diversity and inclusion in the workplace?
Sport Chek is committed to fostering an environment where diversity, inclusion, and equity are integral to their culture, ensuring all individuals are treated with dignity and respect.
What are some key attributes of a successful Department Manager at Sport Chek?
Successful Department Managers typically possess business acumen, a customer-focused mindset, effective leadership skills, and a passion for coaching and developing their teams while being ambassadors for the brand.
How does the Department Manager contribute to the customer experience?
The Department Manager contributes to the customer experience by ensuring exceptional service both in-store and online, coaching the staff to build relationships with customers, and setting a positive tone throughout the store.
What opportunities does Sport Chek provide for career growth?
Sport Chek offers opportunities for career growth by encouraging employees to find what moves them and helping to build their careers within a collaborative network across the Canadian Tire family of companies.