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Department Manager - Retail Apparel store

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Reliance Retail

1mo ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
  • Amravati, +2

AI generated summary

  • You should have a graduation degree, 3 years of experience, strong numerical and analytical skills, Excel knowledge, customer focus, good communication, and the ability to work under pressure.
  • You will manage revenue, inventory, and compliance, implement SOPs, enhance team performance, monitor market trends, and optimize customer experience to achieve sales and margin goals.

Requirements

  • Graduation
  • 3 Yr's Minimum
  • Ability to work under pressure
  • Number proficiency
  • Customer Centricity
  • Excel Knowledge
  • Good communication skills
  • Analytical & Presentation Skills

Responsibilities

  • Achieve revenue, gross margin
  • Control inventory level and shrinkage
  • Adhere to Mockshop guidelines
  • 100% SOP Implementation
  • Statutory Compliance
  • Achieve AOP
  • SOP Implementation and Adherence in department.
  • People Management
  • Inventory control
  • Competition update
  • Achievement of Targeted Annual Operations Planning(AOP), Gross Margin and Sales Per Square Foot (SPSF)
  • Increase margins and minimize expenses
  • Control shrinkage
  • Achieve higher average transaction value per customer
  • Control Attrition
  • Product knowledge, brand differentiation
  • Optimize manpower resource for category
  • Functional and behavioral training
  • Update category and store associates on latest development in new product/brands and presentation/selling technique
  • SOP Implementation and Adherence in department
  • Achieve targeted ATS(Available to Ship) and Conversion
  • Mystery Shopping Findings and Improvement
  • Gather consumer data for feedback
  • Adhere to Mockshop guidelines

FAQs

What is the job title for this position?

The job title is Department Manager - Retail Apparel Store.

What are the primary responsibilities of the Department Manager?

The Department Manager is responsible for overseeing daily operations, ensuring exceptional customer service, and driving departmental performance in alignment with company objectives.

Where is this position located?

This position is located in Khamgaon, Akola, Buldhana, and Chandrapur.

What qualifications are required for this position?

A graduation degree and a minimum of 3 years of experience in a relevant field are required.

What are some essential skills needed for this role?

Essential skills include communication, leadership, team management, good listening, problem-solving, adaptability, and customer centricity.

What competencies are required for the Department Manager position?

Functional competencies required include the ability to work under pressure, number proficiency, and Excel knowledge; behavioral competencies include good communication and analytical skills.

What are the key performance indicators (KPIs) for this role?

Key performance indicators include achieving revenue, gross margin, controlling inventory levels and shrinkage, ensuring SOP implementation, adhering to statutory compliance, and achieving AOP targets.

Who will the Department Manager interact with internally?

The Department Manager will interact with subordinates, customer sales associates, housekeeping teams, support functions, and security & loss prevention teams.

Will the Department Manager work with external stakeholders?

Yes, the Department Manager will interact with external vendors and brand supervisors.

What is the possible next role after serving as a Department Manager?

The possible next role movement is to Store Manager.

What does Reliance Retail offer as a company?

Reliance Retail offers superior quality products, unmatched shopping experiences, and services to over 193 million loyal customers across various stores.

What is the company's focus in the retail sector?

Reliance Retail focuses on providing a diversified omni-channel presence via integrated store concepts, digital platforms, and new commerce platforms.

What is expected in terms of customer service from the Department Manager?

The Department Manager is expected to ensure exceptional customer service as part of their responsibilities.

Are there any training opportunities available for employees?

Yes, functional and behavioral training opportunities are available for employees to update them on product knowledge and selling techniques.

How important is inventory control in this role?

Inventory control is a critical responsibility, and the Department Manager must manage inventory levels and minimize shrinkage effectively.

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Reliance Retail

2006

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Reliance Retail is a leading retail company in India, focused on providing a diverse range of products and services across various sectors, including grocery, electronics, apparel, and more. Their ultimate mission is to enhance the shopping experience for customers by offering quality products at competitive prices, while also fostering economic growth and job creation. Reliance Retail aims to serve the evolving needs of consumers through innovative retail formats and technologies, ultimately striving to become the preferred shopping destination for millions of customers across the country.