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Department Manager, Women's - Beverly Hills, CA - Rodeo Drive

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Fendi

25d ago

  • Job
    Full-time
    Senior Level
  • Hospitality & Retail
  • Beverly Hills

AI generated summary

  • You need 5+ years luxury retail experience, excellent communication skills, ability to use POS system, flexible availability, and ability to work in a team. RTW experience and foreign language skills are a plus.
  • You will lead and develop a team of Client Advisors, drive sales and client development, manage operations and inventory, and ensure visual merchandising standards at Fendi's Beverly Hills location on Rodeo Drive.

Requirements

  • Minimum 5 years’ related experience, luxury retail preferred.
  • Strong drive for results; goal oriented.
  • Excellent communication skills: the ability to communicate effectively both verbally and in writing.
  • Ability to use POS system and its inventory management functions.
  • RTW experience preferred.
  • Foreign language skills are a plus.
  • Ability to work in a collaborative team environment.
  • Ability to lift boxes/weight up to 10 lbs.
  • Organizational and strong digital literacy required.
  • Must have flexible availability, some nights, weekends, and holidays.

Responsibilities

  • Team Management and Development:
  • Ensure Client Advisors deliver the Fendi Client Journey to every individual. Support them with consistent mentoring, identifying their development and training needs, partner with the Training Manager to tailor individual action plans.
  • Set individual and team goals, and sales targets; proactively assess and handle performance against expectations.
  • Identify, recruit talent and secure succession plans in collaboration with the Store Manager.
  • Implement Development Plans for high potential talent.
  • Lead and empower the team to drive business, build a positive and harmonious work environment and champion collaboration.
  • Client and Business Development:
  • Drive sales within category and across the store.
  • Support the team in building long term Client relationship, using all clienteling tools.
  • Establish a Client-centric mentality in store to ensure the highest level of Client experience.
  • Communicate and encourage the team on corporate strategy and relevant business information (animate morning briefings, training, etc.).
  • Develop the business of your Department, by encouraging a comprehensive and strategic understanding of it and relating to all relevant partners.
  • Develop and implement action plans to boost business and improve product performance, using visual merchandising, clienteling, training and team management.
  • Be aware of competition.
  • Selling & Floor Management:
  • Act as a role model demonstrating sales and clienteling leadership to the team, supporting them with their own sales, encouraging cross-selling and Client retention.
  • Build and develop own Client portfolio.
  • Ensure business opportunities are improved through efficient sales floor management and client hosting.
  • Provide consistent and qualitative feedback and mentor team.
  • Operations:
  • Ensure policies, standards and Fendi procedures are communicated and implemented.
  • Be accountable for inventory management of respective product categories.
  • Support Store Manager in staff planning ensuring the best match to traffic and with the objective to improve sales and provide an outstanding client experience.
  • Visual Merchandising:
  • Ensure there is a business strategy behind VM moves and follow launch pad area.
  • Participate to floor rotations with VM team.
  • Ensure visual maintenance is done throughout the day.

FAQs

What are the qualifications required for the Department Manager, Women's position?

Minimum qualifications include 5 years of related experience, luxury retail experience preferred, excellent communication skills, ability to use POS system and its inventory management functions, RTW experience preferred, foreign language skills are a plus, ability to work in a collaborative team environment, ability to lift boxes/weight up to 10 lbs, organizational skills, strong digital literacy, and flexible availability including nights, weekends, and holidays.

What are the key responsibilities of the Department Manager?

Key responsibilities include team management and development, client and business development, selling & floor management, operations management, visual merchandising, and building client relationships. The Department Manager will also be responsible for setting individual and team goals, driving sales within the category and across the store, mentoring the team, and ensuring the highest level of client experience.

What are some of the specific tasks involved in the day-to-day operations of the Department Manager?

Day-to-day tasks include leading and empowering the team to drive business, setting and assessing performance goals, developing and implementing action plans to boost business and improve product performance, ensuring policies and standards are communicated and implemented, managing inventory, providing feedback and mentorship to the team, and participating in visual merchandising rotations.

How does the Department Manager support client relationships and clienteling?

The Department Manager supports the team in building long-term client relationships using all clienteling tools available. They promote a client-centric mentality in the store to ensure the highest level of client experience, encourage cross-selling and client retention, and develop and implement action plans to improve business opportunities through efficient sales floor management and client hosting.

What skills and qualities are important for success in this role?

Important skills and qualities for success in this role include a strong drive for results, goal-oriented mindset, excellent communication skills, ability to work well in a team environment, organizational skills, strong digital literacy, and flexibility in availability including nights, weekends, and holidays. Other desirable qualities include experience in luxury retail, RTW experience, and foreign language skills.

Retail & Consumer Goods
Industry
1001-5000
Employees
1925
Founded Year

Mission & Purpose

The house of FENDI was established by Adele and Edoardo Fendi in Rome in 1925. The opening of the first FENDI boutique – a handbag shop and fur workshop followed. Soon winning international acclaim, FENDI emerged as a brand renowned for its elegance, craftsmanship, innovation and style. The collaboration with the late Karl Lagerfeld began back in 1965 and lasted 54 years, in 1992 Silvia Venturini Fendi seconded him in the Artistic Direction. In 1994 she is given responsibility of Leather Goods Accessories and then the direction of the Menswear line. In 2000 the LVMH Group acquires FENDI becoming in 2001 its majority shareholder. In September 2020 Kim Jones is appointed Artistic Director of Couture and Womenswear, while Delfina Delettrez Fendi, fourth generation of the Fendi family, joins the Maison as Artistic Director of Jewelry. Today FENDI is synonymous with quality, tradition, experimentation and creativity.