Department Manager - Women's Designer, 2nd Floor

Selfridges

1mo ago

Applications are closed

Job
Full-time
Senior Level
Sales & Business Development
London

Requirements

Commercially minded. Understanding the numbers, you have a plan to achieve sales targets, realise the importance of managing stock levels and are reactive to external factors that may impact performance
Collaborative. Building relationships is one of your strengths. Whether it’s with your team to drive performance, your concession partners to initiate positive change, or with the wider Selfridges community, you realise the importance on working together
A retail expert. Accustomed to working in customer focused, fast paced/high volume environments, you bring both passion and knowledge to support your team. Generating ideas and implementing plans to develop business opportunities
A good communicator. Your friendly and confident manner is appreciated by customers, team members and stakeholders alike
A leader. Motivating and inspiring your team to deliver exceptional service and meet sales targets. You understand the importance of leading by example and provide coaching to drive performance and change
Adaptable. Prioritising is one of your skills and you know how to keep you team calm and focused in times of change
Proactive. Planning for the weeks, months and season ahead from floor cover, events, stock and many more, you truly own your business area and take responsibility for ensuring its success
An example of our values, a trusted and respected colleague

Responsibilities

Be responsible for the own bought and concession department and strategy (including payroll), identifying opportunities and risks using external market trends and competitor insights
Support the concession businesses in your department by working closely with the Concession Manager to support and set improvement targets, resolve issues that may arise
Motivate the team to exceed sales targets by developing skills in product knowledge, cross category selling, after sales service and awareness of other services within Selfridges
Manage and lead your team giving regular feedback and coaching. Recognising both talent and development areas, you will create unique plans to progress your team using the tools available
Act upon information and feedback from across the business e.g spotlight, engagement survey and team member feedback to name a few
Ensure that the department is fully compliant with trading standards, health and safety legislation and all store operating procedures
Achieve stock loss KPI through effective management of procedures, stockless action plan and team member training
Liaise and influence VM and B&M team to seek ways to improve visual presentation, stock holding and relay customer feedback, including best and worst sellers
Keep consistently high standards in your department through the completion of daily floor walks and checks, following up on required improvements

FAQs

What are the main responsibilities of the Department Manager for Women's Designer?

The Department Manager is responsible for the own bought and concession department strategy, supporting concession businesses, motivating the team to exceed sales targets, managing team performance, ensuring compliance with trading standards, achieving stock loss KPIs, and improving the department's visual presentation.

What skills are required for the Department Manager role?

Candidates should be commercially minded, collaborative, experienced in retail, good communicators, strong leaders, adaptable, proactive, and exemplify company values.

What type of environment does the Department Manager need to be accustomed to?

The Department Manager should be accustomed to working in customer-focused, fast-paced, and high-volume environments.

What is the nature of the contract for this position?

The contract for the Department Manager position is permanent.

What is the closing date for applications for this role?

The closing date for applications is 11 May, 2025.

Where is this job located?

This job is located in London, United Kingdom.

What is the salary range for the Department Manager position?

The salary is competitive and comes with additional benefits.

What are the opportunities for team development in this role?

The Department Manager is expected to recognize both talent and development areas, creating unique plans to progress their team with the tools available.

How does the Department Manager ensure compliance with regulations?

The Department Manager ensures that the department is fully compliant with trading standards, health and safety legislation, and all store operating procedures.

Is experience in concession retail important for this role?

Yes, experience in concession retail is important as the Department Manager will work closely with the Concession Manager to support businesses within the department and set improvement targets.

Selfridges

A Top 10 Most Loved Workplace in the UK for 2022 By Newsweek International

Retail & Consumer Goods

Industry

1001-5000

Employees

1909

Founded Year

Mission & Purpose

Selfridges is a high-end department store chain in the UK, known for offering a wide range of luxury products, including fashion, beauty, homeware, and gourmet food. Their ultimate mission is to provide an extraordinary shopping experience that delights and inspires customers. The purpose of Selfridges is to curate an exceptional selection of high-quality and exclusive products, combined with innovative retail experiences and outstanding customer service. They aim to be a leader in the retail industry by continuously evolving, embracing sustainability, and creating a destination where customers can discover the latest trends and enjoy a unique and immersive shopping environment.