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Department Supervisor - Watergardens

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JD Sports Fashion

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Melbourne

AI generated summary

  • You need 2-3 years of retail leadership, a passion for customer service, a positive attitude, strong communication skills, excellent time management, and a drive for personal and team development.
  • You will model exceptional customer service, coach your team, maintain product knowledge, support financial goals, ensure product availability, and uphold visual standards in-store.

Requirements

  • 2-3 years leadership experience within retail or like industry
  • You are passionate about delivering an amazing service experience for our customers
  • You have a positive attitude, with capacity to create a motivating environment for your team
  • You have a proven track record in driving and exceeding set KPI's and communicate well with all stakeholders
  • You have excellent time management skills to ensure that daily priorities are executed in a timely manner
  • Thrives in a fast paced, ever-changing environment
  • Openly shares knowledge with the wider team to achieve common goals
  • Desire to develop yourself; your career and learn new skills
  • Strong interpersonal and communication skills, someone who thrives in social situations through engagement with customers and team members

Responsibilities

  • Model exceptional customer service, every customer, every time
  • Coach team to deliver exceptional service and a ‘service over task’ environment
  • Actively gain, maintain and share product & brand knowledge for your department
  • Support management team to improve financial performance within your department
  • Work with back of house team to ensure product availability
  • Uphold company standards and deliver store visual excellence

FAQs

What is the primary role of a Department Supervisor at JD Sports?

The primary role of a Department Supervisor is to lead the department team in providing exceptional customer service, create great in-store experiences, maintain merchandising and visual standards, and deliver financial results for the department.

What experience is required for this position?

Candidates should have 2-3 years of leadership experience within retail or a similar industry.

What qualities are you looking for in a candidate?

We are looking for candidates who are passionate about delivering an amazing service experience, have a positive attitude, a proven track record in exceeding KPIs, excellent time management skills, and strong interpersonal and communication skills.

What kind of training and development opportunities are offered?

We offer training and development opportunities to kickstart, evolve, and shape your career within the company.

Is there an opportunity for career progression?

Yes, there are opportunities to progress across all areas of the business, including Retail, Support Office, and Distribution Centre roles.

What benefits do employees receive?

Employees enjoy access to an attractive staff discount, Employee Assistance Program & Mental Health champions, and one month of paid parental leave for full-time employees.

How do you promote diversity and inclusion in the workplace?

JD Sports values diversity and inclusion, championing a culture where everyone feels valued, included, and celebrated.

What is the company mission?

The mission of JD Sports is to offer unparalleled service and style to all consumers while connecting them with the universal culture of Sport, Music, and Fashion.

Do I need to have product knowledge before applying?

While it is beneficial to have knowledge of products and brands, the role emphasizes actively gaining, maintaining, and sharing product knowledge, which can be developed on the job.

Is there a requirement for a VEVO check?

Yes, by applying for this role, you consent for us to complete a VEVO Check to verify your working rights where required.

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JD Sports Fashion

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

JD Sports is a prominent UK-based retail company specialising in sportswear, athletic footwear, and related accessories. Their ultimate mission is to provide customers with a comprehensive range of top-quality sportswear brands, sneakers, and sports-related fashion items. JD Sports' purpose revolves around enabling individuals to pursue an active and healthy lifestyle by offering them the latest and most stylish sportswear options, catering to their athletic and fashion needs.