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Deputy General Manager

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University of Cambridge

1mo ago

Applications are closed

  • Job
    Full-time
    Senior & Expert Level
  • People, HR & Administration
    Facilities Management
  • Cambridge

Requirements

  • The role-holder will manage the day-to-day operation of Madingley Hall and its 'hotel' services.
  • They will ensure that all clients are met with the highest standards of service and product within the budgets provided.
  • The Deputy General Manager role will be responsible for all operational matters, anticipating and resolving issues in co-operation with colleagues relating to Hall Operations.
  • They will take on management responsibility including participating in recruitment (with support from internal HR department), training, staffing and organisational decisions, purchasing, financial control and budgeting, and compliance with Departmental and University policies and with all legal requirements.
  • The role-holder will ensure that budgets are effectively monitored, reporting potential issues to the General Manager and pro-actively minimising the adverse effects of unexpected issues or incidents.
  • The role-holder will be responsible in all staff-related activity, including scheduling, recruitment and induction of new staff, probation, appraisals, training and development.
  • They will be directly responsible for line-management of the Head Chef, Food and Beverage Manager, Gust Services Manager, Housekeeper Manager and supervise six supervisors from 4 departments, conference administrator and several zero hours staff from the hall operations department and drivers and will perform all line-management duties for these roles, including appraisal and disciplinary matters.
  • The role-holder is expected to communicate current best-practice standards to all operational staff, ensuring that customer service delivery standards are kept high and that this is reinforced in all activities.
  • They will at times be required to deal with the public and will be expected to maintain a professional and approachable demeanour in all circumstances.

Responsibilities

  • The role holder will manage the day-to-day operation of Madingley Hall and its 'hotel' services. They will ensure that all clients are met with the highest standards of service and product within the budgets provided.
  • The Deputy General Manager role will be responsible for all operational matters, anticipating and resolving issues in co-operation with colleagues relating to Hall Operations. They will take on management responsibility including participating in recruitment (with support from internal HR department), training, staffing and organisational decisions, purchasing, financial control and budgeting, and compliance with Departmental and University policies and with all legal requirements.
  • The role-holder will ensure that budgets are effectively monitored, reporting potential issues to the General Manager and pro-actively minimising the adverse effects of unexpected issues or incidents.
  • The role-holder will be responsible in all staff-related activity, including scheduling, recruitment and induction of new staff, probation, appraisals, training and development. They will be directly responsible for line-management of the Head Chef, Food and Beverage Manager, Gust Services Manager, Housekeeper Manager and supervise six supervisors from 4 departments, conference administrator and several zero hours staff from the hall operations department and drivers and will perform all line-management duties for these roles, including appraisal and disciplinary matters.
  • The role-holder is expected to communicate current best-practice standards to all operational staff, ensuring that customer service delivery standards are kept high and that this is reinforced in all activities. They will at times be required to deal with the public and will be expected to maintain a professional and approachable demeanour in all circumstances.

FAQs

What are the main responsibilities of the Deputy General Manager?

The Deputy General Manager is responsible for managing the day-to-day operations of Madingley Hall, ensuring high standards of service, overseeing operational matters, participating in recruitment and training, financial control and budgeting, and ensuring compliance with departmental and university policies.

What qualifications are required for the Deputy General Manager position?

While specific qualifications are not mentioned in the job description, candidates should typically have management experience, strong leadership skills, and relevant experience in hospitality or operations management.

How many staff members will the Deputy General Manager supervise?

The Deputy General Manager will be directly responsible for line-management of several key roles including the Head Chef, Food and Beverage Manager, Guest Services Manager, and Housekeeper Manager, as well as supervising six supervisors and several zero-hours staff.

What are the working hours for this role?

The job description does not specify exact working hours, but candidates should be prepared for a role that involves managing operations, which may include flexible hours based on operational needs.

What benefits does the position offer?

The benefits include 41 days of annual leave, defined benefits pension schemes, flexible working options, support for health and mental well-being, discounts on shopping, a rental deposit scheme, and public transport season ticket loans.

How can I apply for the Deputy General Manager position?

To apply, click the 'Apply' button on the job listing to register an account with the recruitment system and submit your application online.

Who should I contact for informal enquiries about the role?

For informal enquiries, you can contact David Toulson-Burke, General Manager, via email at david.toulson-burke@ice.cam.ac.uk.

When is the closing date for applications?

The closing date for applications is 25 May 2025.

Will there be an interview process after the application deadline?

Yes, interviews are scheduled to take place soon after the advertisement closing date.

How does the University of Cambridge approach equality and diversity in recruitment?

The University actively supports equality, diversity, and inclusion and encourages applications from all sections of society.

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