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Deputy Manager Customer Experience and Sales - Calvin Klein Scalo Milano

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PVH Corp.

Jan 18

Applications are closed

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Milan

Requirements

  • University Degree in Economics or related studies
  • At least 2 years’ experience in similar role within structured environment
  • Highly developed business acumen
  • Ability to take a 'big picture' view of a situation
  • Good communication and collaboration skills and abilities
  • Highly detail oriented and organized in work
  • Fluent in Italian and English.

Responsibilities

  • Ensure a positive selling environment by overseeing all aspects of the selling process and creating a welcoming atmosphere for customers.
  • Set daily goals for customer service to enhance the overall experience, emphasizing responsiveness and satisfaction.
  • Train and coach the team on standards, including customer service, product placement, and efficient time management.
  • Assist in goal setting and verification to ensure the team is aligned with quantitative and qualitative objectives.
  • Support recruitment and onboarding processes, ensuring new hires are appropriately introduced to the team and company culture.
  • Provide continuous feedback to the team, fostering their professional development and addressing performance concerns.
  • Facilitate effective communication by conducting regular briefings and training sessions on products, customer relationship management (CRM), and company updates.
  • Oversee CRM activities to achieve retention, upgrading, and prospect conversion targets.
  • Collaborate with other teams to allocate duties effectively, ensuring a seamless operation within the store.
  • Monitor key performance indicators (KPIs) for continuous improvement, using company reports to analyze trends and identify areas for enhancement.
  • Provide recommendations for action based on the analysis of sales performance.

FAQs

What is the primary responsibility of the Deputy Manager Customer Experience and Sales?

The primary responsibility is to ensure store performance and optimal client experience by managing and supporting the Sales Team through training, coaching, and sharing feedback.

Is prior retail experience necessary for this position?

Yes, at least 2 years of experience in a similar role within a structured environment is required.

What educational background is preferred for candidates applying for this role?

A University Degree in Economics or related studies is preferred.

What languages must candidates be fluent in?

Candidates must be fluent in both Italian and English.

Are there opportunities for professional development within the company?

Yes, PVH offers training programs through PVH University for continuous professional and personal development.

What benefits are provided to employees?

Employees receive a comprehensive benefits package that includes wellbeing programs, flexible working arrangements, and employee discounts on company brands.

How does PVH approach diversity and inclusion?

PVH is committed to fostering an inclusive and diverse community of associates and considers qualified applicants without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion, or sexual orientation.

What key performance indicators (KPIs) are monitored in this role?

KPIs for continuous improvement are monitored, with an emphasis on analyzing trends and identifying areas for enhancement based on sales performance.

Will the Deputy Manager be involved in recruitment processes?

Yes, the Deputy Manager will support recruitment and onboarding processes to ensure new hires feel welcomed into the team and company culture.

What type of work environment can employees expect?

Employees can expect a positive selling environment that emphasizes responsiveness and customer satisfaction.

We power brands that drive fashion forward – for good.

Fashion & Arts
Industry
10,001+
Employees
1881
Founded Year

Mission & Purpose

Our vision is to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world, and make PVH one of the highest performing brand groups in our sector.

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