FAQs
What is the primary responsibility of the Deputy Manager Customer Experience and Sales?
The primary responsibility is to ensure store performance and optimal client experience by managing and supporting the Sales Team through training, coaching, and sharing feedback.
Is prior retail experience necessary for this position?
Yes, at least 2 years of experience in a similar role within a structured environment is required.
What educational background is preferred for candidates applying for this role?
A University Degree in Economics or related studies is preferred.
What languages must candidates be fluent in?
Candidates must be fluent in both Italian and English.
Are there opportunities for professional development within the company?
Yes, PVH offers training programs through PVH University for continuous professional and personal development.
What benefits are provided to employees?
Employees receive a comprehensive benefits package that includes wellbeing programs, flexible working arrangements, and employee discounts on company brands.
How does PVH approach diversity and inclusion?
PVH is committed to fostering an inclusive and diverse community of associates and considers qualified applicants without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion, or sexual orientation.
What key performance indicators (KPIs) are monitored in this role?
KPIs for continuous improvement are monitored, with an emphasis on analyzing trends and identifying areas for enhancement based on sales performance.
Will the Deputy Manager be involved in recruitment processes?
Yes, the Deputy Manager will support recruitment and onboarding processes to ensure new hires feel welcomed into the team and company culture.
What type of work environment can employees expect?
Employees can expect a positive selling environment that emphasizes responsiveness and customer satisfaction.