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Deputy Service Delivery Manager

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Barts Health NHS Trust

Today

  • Job
    Full-time
    Mid & Senior Level
  • People, HR & Administration
    Healthcare
  • London

AI generated summary

  • You must possess strong leadership and interpersonal skills, be a flexible team player, manage varied workloads, adhere to Information Governance, have strong computer literacy, Excel knowledge, and solid organizational skills.
  • You will lead a team, manage scheduling, ensure targets are met, handle HR issues, coordinate patient pathways, and support service development in a busy Imaging department.

Requirements

  • - Exceptionally strong leadership and interpersonal skills
  • - Flexible team player
  • - Ability to manage a varied workload to meet set targets and changing deadlines
  • - Ability to adhere to Information Governance procedures
  • - Strong computer literacy
  • - Good knowledge of Excel
  • - Solid administrative background with good organisational skills
  • - Actively demonstrate the WeCare values and behaviours

Responsibilities

  • Lead a team of Imaging Schedulers and Reception staff, whilst being a part of a wider multi-disciplinary team.
  • Lead on the day to day running of the A&C team who will work a shift system to cover the 12 hour working/scanning day.
  • Support the Service Delivery Manager and General Manager with implementing policy changes, business planning and objectives and service developments to meet capacity/demand fluctuations.
  • Ensure that waiting time requirements are met and National RTT/DM01 targets are adhered to.
  • Manage a varied workload to meet set targets, changing deadlines and juggle conflicting priorities.
  • Work within a confidential environment and adhere to Information Governance procedures.
  • Input, extract and compile complex information from a number of booking and patient tracking systems.
  • Manage and co-ordinate Imaging administration services within SBH General Imaging and play a key role in the co-ordination of the patient pathway ensuring a smooth and efficient service for the patient through their journey.
  • Line manage A&C members of staff dealing with all HR and personnel issues as they arise.
  • Assist in meeting performance management requirements of the services, including quality, waiting time and activity targets.
  • Contribute to operational implementation and achievement of the strategic direction of SBH General Imaging Services at St Bartholomew’s Hospital.

FAQs

What are the working hours for this position?

The working hours for this position are between 8:00 am to 8:00 pm, covering a 7-day service.

What qualifications are required for the Deputy Service Delivery Manager role?

While specific qualifications are not outlined, a solid administrative background and strong computer literacy, particularly in Excel, are essential.

Will training be provided for specific systems used in this role?

Yes, full training will be provided on RISe and PACs systems.

What type of experience is preferred for applicants?

We are looking for an individual with exceptional leadership and interpersonal skills, along with experience in managing a varied workload and working in a confidential environment.

Is this position on-site or remote?

This is an on-site management role.

Who will the Deputy Service Delivery Manager be working with?

The successful candidate will lead a team of Imaging Schedulers and Reception staff and will also be part of a wider multi-disciplinary team.

What is the Deputy Service Delivery Manager expected to do regarding waiting time requirements?

The post holder will ensure that waiting time requirements are met and National RTT/DM01 targets are adhered to.

How does the organization value inclusion?

The Barts Health organization is committed to promoting inclusion and cultivating a supportive environment where every staff member has a sense of belonging.

How do I contact someone for more information about the job?

For further details or an informal discussion, you can contact Salma Mohammed, the Service Delivery Manager, at salma.mohammed@nhs.net or by telephone at 0203 465 6309.

What are the main responsibilities of the Deputy Service Delivery Manager?

The main responsibilities include managing and coordinating Imaging administration services, supporting the Service Delivery Manager and General Manager with policy implementation and service developments, and ensuring performance management requirements are met.

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Barts Health NHS Trust

Shape your story at Barts Health NHS Trust

Science & Healthcare
Industry
10,001+
Employees
2012
Founded Year

Mission & Purpose

Barts Health NHS Trust operates several major hospitals in East London, providing comprehensive healthcare services including emergency care, surgery, and specialist treatments. Their ultimate mission is to deliver high-quality, patient-centered care and improve health outcomes for the community they serve. Their purpose is to ensure that every patient receives the best possible treatment and support, fostering health and well-being across the diverse populations in their care.