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Deputy Store Manager-UAE

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Loro Piana

1mo ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Dubai

AI generated summary

  • You must have retail management experience, strong leadership, client relationship skills, sales drive, communication abilities, and a passion for luxury retail. Training skills and attention to detail are essential.
  • You will support the Store Manager in sales, customer relations, training, administrative tasks, stock management, and ensuring adherence to operational standards and security procedures.

Requirements

  • - Proven experience in retail management or a similar role
  • - Strong leadership and people management skills
  • - Excellent client management and relationship-building abilities
  • - Ability to drive sales and meet performance targets
  • - Strong communication and interpersonal skills
  • - Knowledge of operational procedures and security measures
  • - Ability to train and develop team members
  • - Strong organizational and administrative skills
  • - Attention to detail and problem-solving abilities
  • - Passion for luxury retail and brand values

Responsibilities

  • Supports the Store Manager in delivering outstanding results through the consistent execution of the Selling Galateo and operational standards
  • Guarantees and actively participates in managing customer relationship, ensuring an high level of satisfaction, coordinating the store team and implementing guidelines set by the Store Manager
  • Alongside the Store Manager, provides a best in class customer experience required for the brand, holding the team accountable and liaising with the Retail /Area Manager
  • Together with the Store Manager, coordinates and supports the Private Client Relations Manager in developing and monitoring clienteling activities
  • Supports the Store Manager to instill cohesion amongst the team, ensuring they are carrying out their responsibility to the best of their abilities
  • Supports the Store Manager in the definition of quantitative and qualitative goals and their monitoring
  • Supports the Store Manager in identifying and implementing the most appropriate learning and development activities for the sales team
  • Ensures the observance of all the internal procedures
  • Has a complete knowledge of all stores procedures and oversees their proper execution
  • Guarantees the implementation of the security procedures (i.e. opening and closure security procedures, health & safety measures and systems, etc.)
  • Carries out training activities to ensure effective and full control of the selling areas and prevents thefts
  • Oversees administrative tasks (e.g.: opening and closures, cash, receipts and invoices, end of days closing, sales anomalies and discrepancies, travel expenses, etc…)
  • Ensures appropriate implementation of LP store operating model and daily execution
  • Guarantees sales team is provided timely with the uniforms
  • Ensures the store has the adequate store supply management and maintenance
  • Supervises stock level activities and solves problems whenever required
  • Supports the Store Manager in all the activities related to the annual closure, category flash inventories and fiscal annual inventory

FAQs

What is the main responsibility of the Deputy Store Manager?

The main responsibility of the Deputy Store Manager is to partner with the Store Manager to lead, develop, and support sales and operations to meet and exceed sales targets, while enhancing the overall employee and guest experience.

What qualifications are preferred for a Deputy Store Manager at Loro Piana?

While specific qualifications are not detailed in the job description, candidates are generally expected to have experience in retail management, strong leadership qualities, and a passion for providing excellent customer service.

How does the Deputy Store Manager contribute to client management?

The Deputy Store Manager actively participates in managing customer relationships to ensure a high level of satisfaction and coordinates it with the store team, aligning with guidelines set by the Store Manager.

What role does the Deputy Store Manager play in talent development?

The Deputy Store Manager supports the Store Manager in instilling team cohesion, defining goals for team members, and identifying learning and development activities for the sales team.

What operational tasks does the Deputy Store Manager oversee?

The Deputy Store Manager has complete knowledge of store procedures, ensures their proper execution, monitors security procedures, and oversees administrative tasks related to sales and inventory management.

Is there a focus on teamwork in this position?

Yes, teamwork is emphasized as the Deputy Store Manager is responsible for instilling cohesion among the team and ensuring everyone fulfills their responsibilities effectively.

What type of customer experience is expected under the Deputy Store Manager's oversight?

The Deputy Store Manager is expected to ensure a best-in-class customer experience, upholding Loro Piana standards and holding the team accountable for delivering high-quality service.

How does the Deputy Store Manager contribute to sales and business development?

The Deputy Store Manager supports the Store Manager in executing the Selling Galateo and operational standards to deliver outstanding sales results.

What is expected from the Deputy Store Manager when the Store Manager is absent?

In the absence of the Store Manager, the Deputy Store Manager serves as the next point of contact for all team members, maintaining leadership and operational oversight.

Are there opportunities for community engagement in this role?

Yes, the Deputy Store Manager is expected to act as a Loro Piana ambassador in the community, developing relationships with local businesses to drive results.

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Loro Piana

Retail & Consumer Goods
Industry
1001-5000
Employees
1924
Founded Year

Mission & Purpose

Loro Piana operates in the luxury goods industry making uncompromised quality its mission and offering a complete selection of ready-to-wear, accessories and gifts made in Italy with the finest raw materials. It reaches its customers through a global retail network, on loropiana.com and in select specialty stores. Loro Piana boasts six generations of experience in the production of top-end textiles and is an industry leader, thus guaranteeing a total control of all manufacturing processes.