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Design Researcher (12 Month FTC/Secondment)

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  • Job
    Full-time
    Senior Level
  • Design
    Product
  • Leeds

Requirements

  • Experience working closely with design and product teams to identify and prioritise the right research questions
  • Able to create research roadmaps and plans to keep the team on track, helping set both short term objectives and strategic direction
  • Deep qualitative research experience using techniques such as usability testing (moderated and unmoderated), concept testing, and depth interviews
  • Synthesise insights in an impactful and actionable manner to generate a shared understanding of user needs and opportunities
  • Able to communicate and influence wider business stakeholders with clarity and conciseness
  • Experience combining qualitative and quantitative methods
  • Ethnographic experience (such as contextual enquiry or diary studies)
  • Experience triangulating research and data from different sources to tell compelling customer stories
  • Experience with accessibility research and/or vulnerable customers
  • Willingness to share your expertise and learn from others

Responsibilities

  • Develop and lead the research strategy for our Investments Platform.
  • Manage the research plan and roadmap for your service or product area.
  • Deliver research to solve customer problems, unlock new opportunities, and guide what is created.
  • Work on varied research across the product development lifecycle, from generative to evaluative research.

FAQs

What is the job title for this position?

The job title is Design Researcher (12-Month FTC/Secondment).

Where is the job location?

The job is located in Leeds.

What is the salary range for this position?

The salary range is £59,850 - £66,500.

What type of working pattern is offered?

The working pattern is hybrid, which involves spending at least two days per week, or 40% of your time, at the Leeds office.

What is the duration of the contract for this position?

The duration of the contract is 12 months.

What are the primary responsibilities of the Design Researcher?

The Design Researcher will develop and lead the research strategy for the Investments Platform, manage the research plan and roadmap, and deliver research to solve customer problems and guide product development.

What experience is required for this role?

Experience working closely with design and product teams, creating research roadmaps, deep qualitative research, and combining qualitative and quantitative methods is required.

Are there any specific research techniques that the candidate should be familiar with?

Yes, the candidate should be experienced in usability testing, concept testing, depth interviews, and ethnographic methods such as contextual inquiry or diary studies.

What type of benefits does Lloyds Banking Group offer?

Benefits include a generous pension contribution, an annual performance-related bonus, share schemes, adaptable lifestyle benefits, 30 days' holiday plus bank holidays, and various wellbeing initiatives.

Does Lloyds Banking Group promote diversity and inclusion?

Yes, Lloyds Banking Group is committed to inclusivity, celebrating diversity, and welcomes applications from under-represented groups.

Will I need to share any sensitive information during the application process?

Sensitive information will only be requested after you have been formally invited for an interview or accepted a verbal offer, as part of background checks.

Is there an emphasis on learning and collaboration within the design research team?

Yes, the culture encourages mentoring, collaboration, and learning from other researchers alongside fostering new research methodologies.

Helping Britain Prosper

Finance
Industry
10,001+
Employees

Mission & Purpose

We're part of an ever-changing industry and are currently on a journey to shape the financial services of the future, whilst supporting our customers’ changing needs. The scale and reach of our Group means we can offer a broad range of opportunities to learn, grow and develop. Our values-led culture and approach to inclusion and diversity means we can all make a real difference together. Our purpose is Helping Britain Prosper. We do this by creating a more sustainable and inclusive future for people and businesses, shaping finance as a force for good.

Culture & Values

  • People-first

    We put people first to go further for customers.

  • Bold

    We’re bold, we take action and innovate.

  • Inclusive

    We’re inclusive to value everyone.

  • Sustainable

    We champion sustainability to care for our planet.

  • Trust

    We trust each other to achieve more together.

Benefits

  • Flexible working

    A hybrid model and the ability to work flexibly is key to ensuring our colleagues can have both a rewarding career and a healthy work/life balance.

  • Health and wellbeing

    We encourage a culture of wellbeing and inclusivity, and provide a range of health and wellbeing services to meet the diverse needs of our colleagues.

  • Holiday allowance

    We offer a generous holiday allowance to enable you achieve a healthy work/life balance. You’ll be eligible for a minimum of 22 days holiday, rising to 30 days based on length of service and grade. Bank holidays are in addition to this, and you’ll have the opportunity to buy or sell the equivalent of a week’s holiday through our ‘Flex’ scheme.

  • Family leave

    From day one you’ll be able to have up to 63 weeks of maternity or adoption leave. Statutory maternity or adoption pay is available for 39 weeks and 20 weeks will be enhanced to the equivalent of full pay. Partners can have six weeks of fully paid paternity leave. Shared parental leave is created when maternity or adoption leave is ended early. If you are an eligible partner you could receive up to 20 weeks of fully paid leave.

  • Flexible working

    A hybrid model and the ability to work flexibly is key to ensuring our colleagues can have both a rewarding career and a healthy work/life balance.

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