FAQs
What are the primary responsibilities of a Desk Operations Specialist in the Office of Access Management?
The primary responsibilities include facilitating scheduling and rescheduling of patient visits, coordinating complex appointment schedules, verifying patient demographics and medical insurance information, processing financial screenings, and communicating effectively with patients and medical care teams.
What qualifications are required for the Desk Operations Specialist position?
A high school diploma or GED and one year of customer service experience are required. Additionally, computer skills, including proficiency in Windows-based applications and navigating multiple electronic applications, are necessary. Completion of a Medical Terminology course within six months of employment is also required for individuals who have not completed one previously.
Is previous experience in a healthcare setting necessary for this role?
While not strictly required, exposure to a healthcare setting and an associate degree in a healthcare-related field are preferred.
What kind of work schedule can I expect in this position?
This is a full-time position with a rotating 8-hour shift schedule from Monday to Friday. Shift times range from as early as 6:30 am to as late as 7:00 pm, and candidates must be flexible to work any 8-hour shift within this time frame.
Are there opportunities for career advancement in this position?
Yes, Mayo Clinic invests in continuing education and advancement opportunities, allowing employees to build a long and successful career.
Will I need to handle difficult situations in this role?
Yes, the role requires the ability to handle difficult situations calmly and respectfully while managing emotional situations and maintaining positive communication, especially in a dynamic work environment.
Is a Basic Life Support (BLS) certification required for the Desk Operations Specialist position?
BLS certification may be required in some areas, and additional coursework may be necessary upon hire.
Are there opportunities for overtime or weekend shifts?
Occasional weekend shifts may be required in some work units to manage patient volumes and meet needs, so flexibility in availability is essential.
What is the compensation range for the Desk Operations Specialist position?
The compensation range is $17.63 - $23.67 per hour, which may vary based on education, experience, and tenure.
How does Mayo Clinic support diversity and inclusion in the workplace?
Mayo Clinic is committed to creating an inclusive environment that values diversity and does not discriminate against any employee or candidate. Women, minorities, veterans, members of the LGBTQ community, and individuals with disabilities are strongly encouraged to apply.
Who should I contact for more information about this position?
For more information, you can contact the recruiter, Tonya Calabro.