FAQs
What is the employment type for this position?
The position is a full-time, permanent role.
Where is the location of the job?
The job is office-based in Gloucester.
What type of security clearance is required?
Candidates must be eligible for DV (Developed Vetting) clearance.
What kind of support will I be providing in this role?
You will provide technical support for Windows desktop solutions, diagnose and resolve issues, and work on virtual desktop infrastructures using Citrix XenDesktop.
What are the working hours for this position?
You will work onsite five days a week and participate in a 24/7 on-call rota, working one week in six.
Is prior experience in IT required for this role?
Yes, candidates should have a strong understanding of patch management, experience with MS Exchange, VMWare, Citrix VDI, and familiarity with computer networks and security concepts.
Are there any specific certifications requested for this role?
It would be great if you had CCA-V / CCA-P certification, but it is not mandatory.
What benefits are offered with this position?
Benefits include 25 days annual leave with the option to buy additional days, a health cash plan, life assurance, pension, and a generous flexible benefits fund.
Is there room for career growth in this position?
Yes, this role offers an opportunity for 1st Line Engineers looking to advance their careers, and allows for professional development activities.
Does the company support diversity and inclusion?
Yes, the company embraces diverse backgrounds and identities, and is committed to equality of opportunity for all.
Can I apply if I have taken a break from my IT career?
Yes, individuals eager to reignite their IT careers after a break are encouraged to apply.
Who can I contact for more information about the role?
You can contact the internal recruiter, Carolyne, for more information about the position.