Desktop Support Specialist 1

Amergis Healthcare Staffing

Aug 5

Applications are closed

Job
Full-time
Senior (5-8 years)
Columbia, +1
Remote

Requirements

A preferred minimum of 6 months to 3 years of experience supporting Windows and Mac devices laptops, desktops, tablets
High School diploma or equivalent required; CompTIA A+ certification and/or MCP certification is a plus
Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs
Experience installing software, patches, updates on desktops, laptops, servers
Experience troubleshooting basic network, software, printing problems
Excellent customer service, problem solving and conflict resolution skills
Proven team player with outstanding interpersonal and communication (written & oral) skills
Experience with Remedy ITSM preferred
Experience with Microsoft products, including, but not limited to, SCCM, Office, Project, Internet Explorer and Visio
At least two (2) years of customer service experience in an IT environment required
Strong written and verbal communication skills necessary
Ability to handle stressful situations in a calm, courteous, and efficient manner
Ability to meet deadlines and multitask
Flexibility in supporting on-call requirements
Proficiency in the English language is required

Responsibilities

Assists Maxim employees with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software
Works with vendor support contacts to resolve technical problems with desktop computing equipment and software
Ensures desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems
Works with procurement staff to purchase hardware and software
Assesses functional needs to determine specifications for purchases
Adheres to all Maxim and worksite rules, policies and procedures
Assists with supporting projects and programs
Researches new software as recommended by the Company or its clients, and makes purchase recommendations
Troubleshoots and resolves all support calls escalated from the Solution Center
Implements all IT security standards. May perform other duties required, assigned, or deemed necessary by Maxim and/or the facility/client/supervisor
Orders computer supplies
Performs other duties as assigned/necessary

FAQs

What are the essential duties of a Desktop Support Specialist 1?

The essential duties include assisting employees with installation and configuration of desktop computers and software, resolving technical problems, ensuring seamless connectivity with diverse systems, working with procurement staff for hardware/software purchases, troubleshooting escalated support calls, implementing IT security standards, and ordering computer supplies.

What are the minimum experience requirements for this position?

A preferred minimum of 6 months to 3 years of experience supporting Windows and Mac devices, along with at least two years of customer service experience in an IT environment.

Is a specific certification required for this job?

A High School diploma or equivalent is required, and CompTIA A+ certification and/or MCP certification is a plus.

What types of devices will I be supporting?

You will be supporting Windows and Mac laptops, desktops, and tablets, as well as troubleshooting hardware and software issues.

Is experience with Microsoft products necessary for this role?

Yes, experience with Microsoft products such as SCCM, Office, Project, Internet Explorer, and Visio is preferred.

How important are customer service skills for this position?

Excellent customer service, problem-solving, and conflict resolution skills are crucial for success in this role.

Will I have to work on weekends or be on-call?

Yes, flexibility in supporting on-call requirements is necessary for this position.

What tools will I use for troubleshooting?

Experience with Remedy ITSM is preferred for troubleshooting and support tasks.

How do I apply for this position?

To apply, please follow the application process outlined on our careers page or contact HR for further instructions.

Is experience in a specific IT environment required?

Yes, at least two years of customer service experience in an IT environment is required.

What soft skills are necessary for this role?

Strong written and verbal communication skills, the ability to handle stressful situations calmly, and the ability to multitask and meet deadlines are essential soft skills for this role.

Amergis Healthcare Staffing

Human Resources

Industry

10,001+

Employees

Mission & Purpose

Proudly emerging from Maxim Healthcare Staffing (established 1988), Amergis reflects our unwavering commitment to connecting people to work that matters. We offer meaningful opportunities for a wide range of healthcare professionals, including nurses, allied health professionals, locum tenens, medical coders, travel nurses, and many more. We also empower healthcare organizations, from hospitals and schools to government programs and managed care facilities, providing comprehensive staffing and workforce management solutions to tackle staffing challenges and achieve their goals. Our decades of experience ensure exceptional service and support, while our personalized approach allows us to tailor solutions to your unique needs.