FAQs
Do we support remote work?
Yes, we support remote work in a hybrid format, with three days per week in the Newcastle office.
What kind of team will I be joining?
You will be joining a growing, talented team of 17 chatbot and content designers who are passionate about creating digital experiences that genuinely help our customers.
What are the main responsibilities for the Digital Content Designer role?
Main responsibilities include creating and maintaining engaging Knowledgebase articles and chatbot flows, supporting continuous improvement of content, using data to enhance discoverability and customer outcomes, and collaborating closely with Product, UX, and Engineering teams.
What skills are necessary for this position?
Necessary skills include strong writing and content design abilities, familiarity with self-service and chatbot platforms, basic understanding of SEO and structured content design, experience using data to inform content decisions, and comfort working in agile, collaborative environments.
What can I expect in my first 90 days?
In your first 90 days, you'll begin by getting to know the team and tools, start working on your first content updates, and gradually take ownership of content areas while collaborating with cross-functional teams.
What are some benefits provided by Sage?
Benefits include a competitive base salary and commission structure, comprehensive health, dental, and vision coverage, a work away scheme for up to 10 weeks a year, ongoing training and professional development, paid volunteer days through the Sage Foundation, and flexible work patterns.
How does Sage support diversity and inclusion?
Sage celebrates individuality and welcomes all backgrounds, identities, beliefs, and ways of working. They are committed to diversity, equity, and inclusion in their hiring and workplace culture.
How is the company culture at Sage?
The company culture at Sage is fun, open, and collaborative, with a focus on empowering employees to take ownership of their work while celebrating successes and learning from challenges.
What is the overarching goal of Sage technology?
The goal of Sage technology is to support small and medium-sized businesses globally, enabling them to work faster and smarter by leveraging AI and reducing time spent on routine tasks.