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Digital Customer Service Advisor - Energy (Remote)

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Energy Jobline

1mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • London
    Remote

AI generated summary

  • You must excel in customer service, embrace change, support teammates, care for the planet, solve problems, handle tough calls, and assist those in need.
  • You’ll simplify energy concerns, resolve queries and complaints directly, engage in genuine conversations, and provide warm, impactful support to customers regarding their energy needs.

Requirements

  • Live for great customer service.
  • Ask questions and embrace change.
  • Have each other’s backs.
  • Care about the planet.
  • Spot problems and fix them.
  • Tackle tough calls head-on.
  • Look out for those who need it most.

Responsibilities

  • Making energy easy.
  • Cutting through the jargon and helping customers understand their bills, meters, and tariffs without the headache.
  • Solving problems like a pro.
  • Whether it’s a billing query, a meter issue, or a complex energy conundrum – you’ll be on it, finding the best fix fast.
  • End-to-end service via phone or email.
  • No endless transfers or passing the buck – you’ll handle queries from start to finish, including complaints, making sure customers get the right help the first time.
  • Thinking on your feet.
  • No scripts, no robotic responses – just real conversations where you listen, understand, and deliver solutions that make sense.
  • Treat every customer with the care you’d give gran.
  • We believe in warmth, kindness, and going the extra mile – because that’s what good service looks like.
  • Making a difference.
  • Whether it’s helping someone struggling with their energy bills or advising on greener energy choices, you’ll have a real impact.

FAQs

Do we support remote work?

Yes, we support remote work with flexible hours.

What is the salary for this position?

The salary for the Digital Customer Service Advisor role is £24,900.

What are the working hours for this job?

The position requires 37.5 hours of work per week, divided between morning, evenings, and weekends, with 50% of the hours being flexible.

Is prior experience in customer service required?

While specific prior experience is not mentioned, a passion for great customer service and problem-solving skills are essential.

What type of training will I receive?

Training includes a prep call with the Talent Team and a Discovery Day where you will participate in activities and interviews to help you understand the company culture and work involved.

Will I need to travel for this job?

No, this is a remote position, but you may need to visit the office for the final interview.

Are there opportunities for career progression?

Yes, the company encourages personal development and offers a supportive environment for team members looking to grow within the organization.

How does the company approach customer service?

The company values real conversations and problem-solving, aiming for end-to-end service without scripts or endless transfers.

What kind of support will I have from my team?

You will be part of a supportive team that prioritizes collaboration and helping each other succeed.

Is there a focus on sustainability in this role?

Yes, the company is committed to fighting climate change and seeks individuals who share a passion for a greener future.

How can I ask questions about the role?

You can reach out to the hiring team at hiring@octoenergy.com for any burning questions you may have.

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Energy Jobline

Human Resources
Industry
11-50
Employees
2011
Founded Year

Mission & Purpose

Energy Jobline is a global job board that specialises in the energy, engineering, and power industries. They connect professionals with career opportunities in sectors like oil and gas, renewables, nuclear, and power generation. Their ultimate mission is to support the global energy workforce by providing a platform for job seekers to find relevant roles and for employers to access top talent. The purpose of Energy Jobline is to facilitate career development and recruitment in the energy sector, contributing to the industry's growth and innovation.