Digital & Design Manager

Financial Conduct Authority (FCA)

Aug 23

Applications are closed

Job
Full-time
Senior & Expert Level
Marketing
Design
London

Requirements

Minimum
Substantial professional experience in one or more of the following specialisms: digital transformation, management of websites, digital channels and content, brand, design and multimedia production
Proven leadership experience with demonstrable ability in developing a strong, resilient, high-performing team
Demonstrable experience and good working knowledge of SEO, UX and content management platforms
Essential
Experience in devising and delivering corporate brand and design strategy including developing and managing brand guidelines, applying good practice design principles, traditional and digital publishing techniques
Evaluation-focused with research expertise and understanding of UX/user experience, consumer journey mapping and user testing to ensure content and channels meet expectations and are effective, with a credible track record of continuous improvement, sound evaluation and judgement
Application of inclusive content design skills: able to set design parameters ensuring the specialist needs of the FCA and our audiences continue to be met, including accessibility ratings and the Welsh Language Act. Proactively seeks to widen our audience reach (including vulnerable consumers)
Forward-thinking and quick to adapt to the fast-changing digital world, bringing us up to date with what our audiences expect in terms of channels and content (video, design, graphics, digital, gifs, animation, photography)
Experience in establishing appropriate risk management and controls in digital publishing
Strong project management skills to ensure multiple elements of content for important announcements, consultation exercises and in-house campaigns are coordinated and delivered with appropriate governance and audit trail
Strong verbal and written communications, influencing and negotiation skills to work effectively with a wide range of senior stakeholders internally and externally - with ability to adapt style to communicate with credibility with individuals at all levels
Able to make bold, timely decisions, trusting expertise and experience when information is scarce or ambiguous.
Experience of managing effective teams, building capability, supporting development and career progression, wellbeing and motivation
Contribution to management of the wider division and proactive approach to spotting opportunities to improve standards, work seamlessly and inclusively

Responsibilities

Leadership and line management: set the direction for and oversee a multi-disciplined team of digital, design and production specialists, enabling inclusive and collaborative working across the directorate, building the team’s capability, motivation and resilience, focusing their work on key priorities, managing resourcing, ensuring professional excellence in creating engaging communications that are appropriate for the target audience. Effective supplier management including procurement, performance management and assessment ensuring high standards and good value for money
Strategic advice and creativity: applies in-depth specialist knowledge to advise on how to develop and deliver engaging, effective content on a range of subjects, including complex issues, in a range of formats in a clear and credible way, providing advice to senior leaders and colleagues across the FCA on digital, branding, design, and multimedia production
Effective delivery: ensure the work of the team supports the effective delivery of outcomes set out in the FCA Strategy and Communication Plan with evaluation in place to support continuous improvement in the team and delivering value for money. This work should help change behaviour and raise awareness of important messages helping firms to understand our expectations, meeting transparency and accessibility obligations, protecting consumers from harm and promoting competition and growth
Risk management: manages the operational, execution and public confidence risks of digital and multimedia communications – ensuring appropriate training, controls and mitigation are in place. This includes handling crystallized risks, ensuring business continuity or addressing emerging issues
Budget management: ensuring adherence to finance policy and guidance, VFM principles and accounting good practice on forecasting, invoicing and purchasing
Horizon scanning for innovations in websites, design and digital content, for more efficient and better ways of working, keeping up with changing technologies and building new capabilities in the team. This includes identifying opportunities for automation and transformation of ways of working supported by digital channels
Compliance: ensures the FCA’s website and design products meet legislative obligations on accessibility, copyright and privacy and challenges inappropriate use of FCA branding

FAQs

What is the salary range for the Digital & Design Manager position?

The salary ranges from £55,800 – £83,000 for national roles and £60,900 – £90,000 for London roles, per annum.

What teams will the Digital & Design Manager lead?

The Digital & Design Manager will lead two teams: Digital Content and Design & Production, consisting of 4 direct reports and 11 indirect reports.

What is the core responsibility of this role?

The core responsibility of this role is to lead the development and delivery of the FCA’s digital and design output, including website content, design principles, and multimedia production.

What benefits does the FCA offer for this role?

The FCA offers 28 days of holiday per year, private healthcare with Bupa, a non-contributory pension of at least 8% of basic salary, life assurance, and income protection, among other flexible benefits.

What is the organizational culture like at the FCA?

The FCA aims to cultivate a culture of inclusion that respects diverse individual strengths, views, and experiences, believing that such diversity leads to better decision-making and innovation.

What is the application deadline for this position?

Applications for this role close at 23:59 on Thursday, 5th September 2024.

What is involved in the interview process?

The interview process consists of three stages: a competency-based interview, a psychometric assessment, and a final interview.

Is there support for candidates with disabilities during the application process?

Yes, the FCA is committed to providing reasonable adjustments for candidates with accessibility requirements or disabilities to ensure a comfortable application process.

Is the FCA open to flexible working arrangements?

Yes, the FCA welcomes applications from candidates seeking flexible working arrangements, including part-time work, staggered hours, and job shares.

What are the primary goals of the Communications directorate at the FCA?

The primary goals of the Communications directorate are to change opinions and behaviours to foster a fair and thriving financial services market for the benefit of consumers and the economy.

Financial Conduct Authority (FCA)

We aim to make markets work well – for individuals, for business, large and small, and for the economy as a whole.

Finance

Industry

1001-5000

Employees

2013

Founded Year

Mission & Purpose

The Financial Conduct Authority (FCA) is the regulatory body for the financial services industry in the United Kingdom. Its primary responsibility is to ensure the stability and integrity of the financial markets and to protect consumers. The FCA regulates various financial institutions, including banks, insurance companies, investment firms, and mortgage providers, to ensure that they comply with relevant laws and regulations. The ultimate mission of the FCA is to promote effective competition and fair practices in the financial industry while safeguarding consumers' interests. Their purpose is to maintain the trust and confidence of the public in the financial system by overseeing and enforcing rules that promote transparency, accountability, and fair treatment of consumers. The FCA also provides educational resources and guidance to help consumers make informed financial decisions and protect themselves from potential risks and scams.

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