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Digital Journey Owner

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IDFC FIRST Bank

8d ago

  • Job
    Full-time
    Senior & Expert Level
  • Business, Operations & Strategy
    Product
  • Mumbai

AI generated summary

  • You need 5-10 years of experience in Agile delivery, Scrum certification or JIRA knowledge, techno-functional skills, and relevant degrees, including post-graduation in business or tech.
  • You will manage digital strategies, track performance, collaborate with teams, oversee partners, develop training, handle project plans, engage in testing, and monitor market trends.

Requirements

  • - Has experience working in Agile Delivery & Release Model
  • - Scrum Certified or JIRA awareness
  • - Techno-Functional capabilities
  • - Has appetite to drive complex projects
  • - Graduation: BCA (Bachelor of Computer Applications) / BBA (Bachelor of Business Administration) / B.Tech (Bachelor in Technology) / B.A. (Bachelor of Arts) / B.E. (Bachelor in Engineering) / B.Sc (Bachelor of Science)
  • - Post-graduation: MBA (Master of Business Administration) / PGDM (Post Graduate Diploma in Management) / MCA (Master of Computer Application) / M.Tech (Master in Technology)
  • - 5 to 10 years of relevant experience

Responsibilities

  • Manage, monitor, and implement the digital strategy in line with bank's values, objectives and priorities.
  • Manage spends & value targets for digital transformation, track the monthly performance and report progress.
  • Collaborate with cross functional team to gather requirements for digital transformation, stimulate and promote new digital capabilities.
  • Manage relationships with third party digital delivery partners, focusing on performance management against agreed SLA's and KPI's.
  • Work with IT digital transformation team to regularly monitor & review performance, suggest ideas for improvements and enhancing efficiency.
  • Develop training material & documentation for internal business users, keeping it up-to-date and coordinate on-going training sessions.
  • Develop & manage project plans including resource and cost estimates.
  • Active involvement in internal testing & UAT phases, manage the defect backlog and clarify requirements wherever necessary.
  • Explore the ecosystem (internal / external) and inject new insights for digital specific cases.
  • Prepare dashboards on key metrics for senior management.
  • Assure adherence to regulatory guidelines set by the bank.
  • Communicating with IT leads to identify opportunities for utilization and collaboration.
  • Ensure best practices and processes across the digital transformation team for the consistent delivery of digital projects.
  • Stay abreast with global market trends and competitor strategies in key markets.
  • Create a culture of agility, elite performance, and innovation.
  • Has experience working in Agile Delivery & Release Model.
  • Scrum Certified or JIRA awareness.
  • Techno-Functional capabilities.
  • Has appetite to drive complex projects.

FAQs

What is the main purpose of the Digital Journey Owner role?

The main purpose of the Digital Journey Owner role is to drive and manage the digital transformation journey of the bank in line with long-term objectives, collaborating with cross-functional teams to gather requirements and promote new digital capabilities.

What are the key responsibilities of the Digital Journey Owner?

Key responsibilities include managing the digital strategy, collaborating with cross-functional teams, overseeing relationships with third-party partners, developing training materials, monitoring performance, preparing dashboards, and ensuring adherence to regulatory guidelines.

What qualifications are required for this role?

Required qualifications include a graduation degree in fields such as BCA, BBA, B.Tech, B.E., B.Sc, or B.A., and a post-graduation degree such as an MBA, PGDM, MCA, or M.Tech.

How many years of experience is necessary for the Digital Journey Owner position?

The ideal candidate should have 5 to 10 years of relevant experience.

Is experience with Agile methodologies necessary for this role?

Yes, experience working in Agile Delivery & Release Model is necessary, and Scrum Certification or JIRA awareness is preferred.

What skills are important for the Digital Journey Owner role?

Important skills include techno-functional capabilities, project management, performance monitoring, user acceptance testing, and the ability to drive complex projects.

Does the role involve managing third-party partners?

Yes, managing relationships with third-party digital delivery partners is a key aspect of the role, including performance management against agreed SLAs and KPIs.

For what audience will training materials be developed?

Training materials will be developed for internal business users and will be kept up-to-date with ongoing training sessions coordinated as needed.

How will the performance be tracked in this role?

Performance will be tracked through managing spends and value targets for digital transformation, along with preparing dashboards on key metrics for senior management.

What type of culture does this role aim to create?

The role aims to create a culture of agility, elite performance, and innovation within the digital transformation team.

IDFC FIRST Bank

For any bank-related queries, please email us at customer.service@idfcfirstbank.com or call 1800 10 888 (Toll free).

Finance
Industry
10,001+
Employees
2015
Founded Year

Mission & Purpose

IDFC FIRST Bank is a full-service Indian bank that offers a wide range of financial services, including personal and business banking, loans, savings and deposits, wealth management, and digital banking solutions. It serves retail customers, small businesses, and corporate clients, with a focus on providing accessible and customer-centric banking services. The bank's ultimate mission is to build a world-class bank that prioritises customer satisfaction, ethical banking, and transparency. Its purpose is to drive financial inclusion and improve lives by offering innovative, affordable, and personalised financial solutions across diverse segments of society.