Digital Learning Designer

Financial Ombudsman Service

1mo ago

Applications are closed

Job
Full-time
Mid & Senior Level
Design
Education & Teaching
London

Requirements

Minimum Criteria
Experience of Digital Design and development.
Ability to use digital learning authoring tools and understanding their capabilities such as Elucidat, Articulate storyline, Camtasia, Vyond, Adobe suite
Previous digital learning content using storyboards and various digital tools
Working to deadlines, with awareness of Agile or Scrum methodologies
Experience with content authoring storyboarding: Creating storyboards or prototypes to visualise the flow and structure of the e-learning modules

Responsibilities

Designing, developing, and evaluating fitting digital or hybrid learning solutions across all areas of the organisation
Collaborating with internal subject matter experts, stakeholders, and colleagues to conduct training needs analysis, define learning objectives and evaluate learning outcomes, using methods such as interview, surveys, focus groups and tests
Working closely with and advising the Learning Partners about effective digital learning wraparounds. Then creating engaging content as required to support the learning aim/outcomes
Managing multiple digital learning projects simultaneously, ensuring timely delivery, quality standards and budget compliance, using project management tools and methodologies such as agile or scrum, and communicating effectively with the project team and stakeholders
Managing external partnerships including working with external suppliers to build access to best-in-class L&D products and services
Supporting with the procuring & tendering process for all digitally related contracts/systems
Keeping your knowledge up to date of our customer journey in order to build relevant content and delivery platforms for our case handling area
Staying up to date on the latest trends and innovations in digital learning and technology and continuously exploring new ways to enhance the learning experience, such as microlearning, adaptive learning, artificial intelligence, and gamification
Managing the learning & journeys module within Workday to ensure a suitable customer experience during use. You will be expected to become a workday SME
Generating, interpreting, and presenting digital learning analytics to stakeholders, informing, and recommending areas of improvement
Continuously ensuring all our internal digital learning content is updated to capitalise on the latest learning trends, using 5di process or similar strategies

FAQs

What is the contract duration for the Digital Learning Designer position?

The contract duration is 12 months fixed-term.

What are the working hours for this role?

The working hours are 35 hours per week, which is considered full time. We are open to part-time and flexible working patterns.

What is the salary range for this position?

The salary for the Digital Learning Designer role is circa £43,000.

Where is the job location?

The job is located in London Docklands.

What is the company’s hybrid work policy?

Our permanent hybrid policy requires employees to work at least four days in the office across a fortnight.

What kind of projects will the Digital Learning Designer be managing?

The Digital Learning Designer will manage multiple digital learning projects, ensuring timely delivery, quality standards, and budget compliance.

What tools are preferred for digital learning design?

Candidates should be familiar with digital learning authoring tools such as Elucidat, Articulate Storyline, Camtasia, Vyond, and the Adobe suite.

What are the minimum criteria required to apply for this role?

The minimum criteria include experience in digital design and development, ability to use digital learning authoring tools, and experience with content authoring storyboarding.

Is there an opportunity for career development in this role?

Yes, the organization offers extensive opportunities for personal and career development.

What type of benefits does the company provide?

The company provides various benefits including 25 days of holiday entitlement, a generous pension, private medical insurance, and access to well-being resources, among others.

Financial Ombudsman Service

A free and easy to use service, set up by Parliament. We settle complaints between consumers and financial businesses.

Finance

Industry

1001-5000

Employees

2001

Founded Year

Mission & Purpose

The Financial Ombudsman Service is an independent body in the UK that resolves disputes between consumers and financial service providers. Their ultimate mission is to provide fair, impartial, and accessible dispute resolution services. The purpose is to ensure consumers are treated fairly and to maintain confidence in the financial services sector by offering a trusted avenue for resolving complaints. They handle a wide range of issues, including banking, insurance, and investments, aiming to deliver swift and effective resolutions.