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Digital Marketing and Communications Coordinator

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Four Seasons Hotels and Resorts

1mo ago

  • Job
    Full-time
    Entry & Junior Level
  • Marketing
    Design
  • Toronto

AI generated summary

  • You need a degree in marketing/communications, strong organizational and communication skills, experience in digital marketing and graphic design, multitasking ability, and creativity.
  • You will support the marketing team with scheduling, manage requests, assist in reporting, coordinate events, create assets, maintain content, track trends, and oversee online reviews.

Requirements

  • College or university education in a related marketing or communications field.
  • Strong organizational skills with the ability to manage and prioritize multiple projects simultaneously.
  • Excellent English verbal, written communication and presentation skills.
  • Copywriting, editing, research and fact-checking skills.
  • Ability to multitask in a dynamic, fast-paced environment.
  • Knowledge in graphic design and digital marketing.
  • Strong understanding of and proficiency in social media platforms (primarily Instagram, Meta, and X), as well as management tools and Microsoft Office.
  • Keen eye for design and sharp attention to detail.
  • Creative mindset with the ability to generate fresh ideas.
  • Ability to work both independently and as part of a collaborative team.

Responsibilities

  • Provide administrative and operational support to the marketing team as needed, including managing calendars, scheduling meetings and preparing presentations.
  • Manage and prioritize both internal and external requests and tasks, acting as a liaison and ensuring streamlined communication between appropriate staff and departments.
  • Assist with tracking results and monthly reporting.
  • Assist with coordinating media and influencer events, hosted experiences and collaborations.
  • Maintain vendor relationships and supervise projects such as processing invoices, printing collateral, tracking ad schedules and reporting.
  • Assist with the planning and execution of photo and video shoots, promotional initiatives, and other special events.
  • Create internal print and digital assets in alignment with Four Seasons brand DNA and guidelines, including newsletters, menus, signage, flyers and other collateral.
  • Maintain the hotel’s photo and video assets, uploading and removing content as needed from the image library and press room.
  • Monitor trends, competitive set hotels, as well as other relevant luxury brands and industries.
  • Monitor and track online reviews through Revinate, including TripAdvisor, Google, Booking.com, Expedia, Ctrip and OpenTable.
  • Draft and edit copy and content for print and digital marketing and communications materials.
  • Act as the main point of contact with web team for updating content on the Four Seasons Hotel Toronto website across all languages.
  • Coordinate changes with the web team and various partners to update websites (including landing pages, mobile app, and all relevant third-party websites), ensuring content is accurate and up to date.
  • Prepare social media statistics for use in overall monthly, quarterly, and yearly reporting.

FAQs

What is the job title for this position?

The job title is Digital Marketing and Communications Coordinator.

Where is the location of this job?

This position is on-site at Four Seasons Hotel Toronto, located at 60 Yorkville Avenue.

What are the main responsibilities of the Digital Marketing and Communications Coordinator?

The main responsibilities include providing administrative support to the marketing team, creating digital and print assets, managing photo and video assets, monitoring online reviews, drafting and editing content, and coordinating website updates.

What qualifications are preferred for this role?

Preferred qualifications include a college or university education in a related marketing or communications field, strong organizational and communication skills, knowledge of graphic design, experience with digital marketing, and proficiency in social media platforms.

What tools and software should candidates be proficient in for this role?

Candidates should have proficiency in Microsoft Office, Canva, Adobe Creative Suite, Sprout Social, CapCut, and other relevant tools.

Is there an opportunity for professional development in this position?

Yes, the role offers excellent training and development opportunities, including educational assistance, discounted eCornell courses, and access to complimentary e-training.

What kind of benefits are included with this job?

Benefits include paid time off, exclusive discount and travel programs, complimentary meals, a robust extended flex benefits plan, and monthly employee recognition celebrations.

What types of experience are required for this position?

Candidates should have experience in graphic design, digital marketing, communications, and should possess strong organizational, writing, and editing skills.

Do applicants need to be legally authorized to work in Canada?

Yes, successful candidates must possess legal work authorization in Canada.

Is there a focus on teamwork for this position?

Yes, the role requires the ability to work both independently and as part of a collaborative team.

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Four Seasons Hotels and Resorts

Travel & Leisure
Industry
10,001+
Employees
1961
Founded Year

Mission & Purpose

Four Seasons opened its first hotel in 1961, and since that time has been dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. Currently operating more than 120 hotels and resorts, and more than 50 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development., Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.